Jim Hudson Lexus - Service Center

Always consistent in giving outstanding service. The wait time is adequate, in addition to being updated on progress of service while you wait. The wait time is adequate, in addition to being updated on progress of service while you wait. More

Great communication: phone, Email and text Very Quick resolution Convenience Nice well appointed waiting area, if needed resolution Convenience Nice well appointed waiting area, if needed More

Colby was excellent. Washing car took 45 minutes, which is way to long. Talked with Mark and he was very helpful in sales. Washing car took 45 minutes, which is way to long. Talked with Mark and he was very helpful in sales. More

Service was seamless, everything went smooth. Customer service was awesome. Customer lounge area was clean and well stockers. Customer service was awesome. Customer lounge area was clean and well stockers. More

Colby was terrific and Hudson Lexus in general is terrific … speedy, attentive, complete, great follow up terrific … speedy, attentive, complete, great follow up More

Doug, Sam and Howard were great. I love the level of service given to me. I love the level of service given to me. More

Great customer service. Good communication. Clean environment. Everything is always done in a timely manner. Good communication. Clean environment. Everything is always done in a timely manner. More

Excellent service experience and prompt service. Staff is responsive to the need of the customers. Staff is responsive to the need of the customers. More

I have previously left one other review and I am back because I have had a very presumably unusual yet extremely serious situation arise. After purchasing my brand new 2023 RX350 Dream Car, I experienced because I have had a very presumably unusual yet extremely serious situation arise. After purchasing my brand new 2023 RX350 Dream Car, I experienced what I can only explain as a peculiar issue which began as a series of concurrent dashboard lights. Mind you, I had only made 2 payments and hadn't even had my first oil change. My husband drove my car to the dealership and when I got home from work I found a courtesy car in my driveway. I have now had 2 courtesy vehicles and been without my vehicle for over a month. Lexus Corporate sent specialists along with those already employed at Jim Hudson Lexus. Ultimately, our salesman Kyle Reed has been super supportive throughout this process and even the General Manager Robert Yoemans has promised to provide excellent customer service and help get us into something we're comfortable in that is as good or better than what we were previously in. With the level of Lexus for Life customer care we have experienced so far, I am certain that we will be treated on the "better" side of that equation. Their mission is: To provide our customers with the best ownership experience and to exceed their expectations by achieving the highest level of customer satisfaction and brand loyalty through the professional and courteous representation of ourselves and our products to our customers, employees, and community. “Experience it once and you will never forget it.” I will come back and provide a follow up review for those who wish to follow along to bare witness to the level of customer care that has earned Jim Hudson Lexus of Columbia SC the DealRater Dealer of the year! More