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Jim Hudson Lexus - Service Center

Columbia, SC

4.9
2,147 Reviews

2,147 Reviews of Jim Hudson Lexus - Service Center

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April 10, 2024

I just want to give thanks to Erik at JIM HUDSON auto Lexus what a great guy great customer service I so enjoy how he goes by his business. I’m so thankful for Erik. More

by Murrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Jim Hudson Lexus responded

Murrell, it's fantastic to know that Erik provided you with such great service at Jim Hudson Lexus of Columbia. We appreciate your kind words and are grateful for customers like you!

April 09, 2024

Reasonably priced for a luxury brand shop, with quality technicians and service advisors. They have a nice waiting area and perform work on a timely manner. My only suggestion for an improvement is that th More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Chupek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Jim Hudson Lexus responded

Jon, we appreciate your feedback about the service provided at Jim Hudson Lexus of Columbia. We're glad you enjoyed our waiting area and found value in our work. Your suggestion for a faster check-in process is also noted, as we're always looking for ways to improve the overall customer experience. Thanks for sharing and drive safely!

April 07, 2024

Erik Due was our service representative and he was wonderful. He explained everything that was going to be done during our service visit and provided us a very comfortable place to wait for the servic More

by vgil_18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Jim Hudson Lexus responded

We're glad to know that Erik provided you with an excellent service experience at Jim Hudson Lexus of Columbia. It's great to learn your vehicle was ready ahead of schedule! Thanks for the high recommendation and review, we appreciate it!

April 07, 2024

Danny informed me of everything I needed to know. My experience was excellent, and I especially appreciate the cleanliness of the dealership. More

by monica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Chupek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Jim Hudson Lexus responded

Monica - We're glad to know that Danny was able to provide you with all the necessary information and that you had an excellent experience at Jim Hudson Lexus of Columbia. We take pride in maintaining a clean environment for our customers, so we appreciate your feedback!

April 06, 2024

Appointment was easily made by phone and within a day of calling. My service manager rep Mr. Alston was super as he kept me informed of determining what should be done, alternatives available, prices and w More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service tech I had was super!! He was professional and communicated what he was doing and what should be done now or in future.
Apr 08, 2024 -

Jim Hudson Lexus responded

John, we're glad to know your experience with our team at Jim Hudson Lexus of Columbia was a positive one! We appreciate the feedback and look forward to assisting you in the future.

April 05, 2024

My service was handled very efficiently an timely. Had a great experience with Tanner, he answered all of my questions. More

by herberttownsend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reginald Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Carnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Jim Hudson Lexus responded

We're glad to know your service was handled efficiently and timely at Jim Hudson Lexus of Columbia. It's great that Tanner could assist you with all your questions! Thanks for the positive review.

April 03, 2024

Tanner has always been very helpful always explaining details about the inspection and what need to be done he’s very kind very nice young man I will always request his help More

by Mcclurkin46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lalo Bellamy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Carnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bailey Abraham
Apr 04, 2024 -

Jim Hudson Lexus responded

It's great to know that Tanner has been consistently helpful and informative during your visits at Jim Hudson Lexus of Columbia. We appreciate you choosing us for your automotive needs!

April 03, 2024

Erik was very helpful and kept me updated on the status of my car every step of the way. More

by AMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Jim Hudson Lexus responded

Thank you for sharing your great experience with Erik at Jim Hudson Lexus of Columbia! Have a lovely day!

April 02, 2024

The facility is very clean, inviting, and at a great location. The customer service is beyond excellent. More

by Jebowers22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
Apr 03, 2024 -

Jim Hudson Lexus responded

We're glad to know you found our facility at Jim Hudson Lexus of Columbia clean and inviting, and that the customer service exceeded your expectations. Thanks for sharing your experience!

March 30, 2024

Everyone at the dealership was very helpful. Eric went beyond my expectation and I appreciate. More

by Drsconstella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Jim Hudson Lexus responded

We are glad to hear that Eric and our team provided excellent service. Thank you for choosing Jim Hudson Lexus of Columbia!

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