Jim Hudson Lexus - Service Center

Jarred did a great job with my car service and I will use him again him again More

Very good and I appreciate the time that they shared with me about things I needed to know so I could enjoy my new car better. me about things I needed to know so I could enjoy my new car better. More

Deana was awesome to work with. The best visit with Jim Hudson so far. Thank you The best visit with Jim Hudson so far. Thank you More

Customer Review: Disappointed with Service Experience I arrived at Jim Hudson Lexus at 9:15 AM for a scheduled service appointment, only to find that my service advisor wasn’t there—and no Experience I arrived at Jim Hudson Lexus at 9:15 AM for a scheduled service appointment, only to find that my service advisor wasn’t there—and no one informed me of this ahead of time. I ended up standing around for about 20 minutes without anyone offering assistance, though Dominic kindly offered to get me some coffee. When the advisor finally showed up, the interaction felt rushed. This resulted in over $200 of unnecessary work being done to my vehicle. I was told the service would take 2 to 2.5 hours, but after waiting the full 2.5 hours, I had to follow up myself to ask about the status. The advisor assured me it would only be another 30-45 minutes, but I was advised I could skip the car wash and speed things up—I declined. It was another two hours before I was back in my car and able to leave. Throughout this entire process, no one informed me about delays or provided updates. This lack of communication and extended wait time made this the worst service experience I’ve ever had at any dealership. I expected much better from a dealership like Jim Hudson Lexus, but this experience was a major disappointment. More

Danny Chupek does a great job. He makes sure we are happy with our service. He makes sure we are happy with our service. More

Shaun Crossier is always personable and attentive. He always goes above and beyond to ensure my needs are met. And addresses any and all concerns. He also explains any questions I have. He always goes above and beyond to ensure my needs are met. And addresses any and all concerns. He also explains any questions I have. More

Jared, was very personable, professional and chivalrous. He was a delight to work with. He greeted me with a smile and warm welcome as well as took care to address all of my concerns. My luggage rack instal He was a delight to work with. He greeted me with a smile and warm welcome as well as took care to address all of my concerns. My luggage rack installation went well. I initially had concerns after reading online reviews, that the rack would cause noisy vibrations. However, that hasn’t been the case. I love it! It’s a great addition to my vehicle. More

Deanna is a wonderful service rep and made sure all needed service to my car was done. She is very professional and a valuable asset to Jim Hudson Automotive. Thank you Deanna needed service to my car was done. She is very professional and a valuable asset to Jim Hudson Automotive. Thank you Deanna More

Melvin provided exceptional customer service and extended a loaner vehicle when apparent backlog and delay of my vehicle maintenance and service a loaner vehicle when apparent backlog and delay of my vehicle maintenance and service More

Dealership was clean and neat. Waiting room was nice and comfortable. Deanna Parnell kept me informed of the status of the RX. Good service. Waiting room was nice and comfortable. Deanna Parnell kept me informed of the status of the RX. Good service. More