Jim Hudson Lexus - Service Center

Routine Maintenance My car had its 15,000 miles routine maintenance checkup, and she did beautifully! Rusty MacDonald, the Service Consultant, was very professional, know My car had its 15,000 miles routine maintenance checkup, and she did beautifully! Rusty MacDonald, the Service Consultant, was very professional, knowledgeable, nice and helpful. He showed me how to do several things on the car that I did not know. The service department is very efficient, and the car wash department is awesome. My car looked better than when she gets cleaned at a regular car wash. The waiting area is a great place to spend an hour or two. Very comfortable accommodations, nice refreshments, television, etc. More

Great Customer Service and the Professionalism of the Service Consultant was Excellent! The waiting lounge was very nice. The refreshments was great and met Customer Service and the Professionalism of the Service Consultant was Excellent! The waiting lounge was very nice. The refreshments was great and met the needs of people with special diets. More

Feels like home professional, well-trained, courteous, friendly, clean facility, efficient We feel at home there - and appreciate the kindness of all the staff. Sam professional, well-trained, courteous, friendly, clean facility, efficient We feel at home there - and appreciate the kindness of all the staff. Sam in the service department was our contact person and he was professional and very precise in reviewing our work order. Always good to see our friend, Sam McElveen. One of the finest gentlemen, one could ever be fortunate enough to know. More

Very efficient Got my car in early and out on time. Service rep friendly and efficient. Waiting area very nice. Can't ask for much more. More words required. Got my car in early and out on time. Service rep friendly and efficient. Waiting area very nice. Can't ask for much more. More words required. More

C. Peake Met my expectations for time to repair and quality of service. The upkeep of the building and the overall comfort of the waiting area. The maintenance Met my expectations for time to repair and quality of service. The upkeep of the building and the overall comfort of the waiting area. The maintenance area was clean and well organized. More

Great service even though I didn't have an appointment. JHL continues to provide 5-start service. I hope this will continue to be so in future, come rain or shine. thank you very much. JHL continues to provide 5-start service. I hope this will continue to be so in future, come rain or shine. thank you very much. More

Excellent The way that you are greeted as you enter the Service department, Melvin was great and pleasant at all times . I will return as a repeat customer The way that you are greeted as you enter the Service department, Melvin was great and pleasant at all times . I will return as a repeat customer More

5000 mile service on new vehicle Very nice customer service, very upscale waiting area with upscale snacks. Car was completed quicker than promised and was washed by hand because the Very nice customer service, very upscale waiting area with upscale snacks. Car was completed quicker than promised and was washed by hand because the weather was too cold to operate the automated car wash. I observed an executive in a suit help an older lady open a cup of yogurt. When she thanked him, he smiled and told her it was his pleasure. And it was. More

Above & Beyond This particular service employee went above and beyond expectations. After waiting for awhile before being approached when I arrived, he was able to ( This particular service employee went above and beyond expectations. After waiting for awhile before being approached when I arrived, he was able to (almost) make me forget the delay in customer service. More

Excellent Service I had a service appointment at 9:15. They took me in immediately and were very professional. The lounge was very comfortable while I waited. They w I had a service appointment at 9:15. They took me in immediately and were very professional. The lounge was very comfortable while I waited. They were doing my 25,000 mile check and an oil change and the time it took for all of this was very reasonable. I will be bringing it back again and again for maintenance. GREAT EXPERIENCE! More