Jim Hudson Lexus - Service Center

Great service! Scheduled major service appointment. A loaner car was waiting when I arrived. Melvin Austin was attentive and gracious. I was notified as soon as m Scheduled major service appointment. A loaner car was waiting when I arrived. Melvin Austin was attentive and gracious. I was notified as soon as my car was ready tor pick-up. More

Saved the day The Dealership wasn’t using the on-line schedule system other than for slotting service to open times. In the online form, I asked the Dealership to The Dealership wasn’t using the on-line schedule system other than for slotting service to open times. In the online form, I asked the Dealership to call me if a loaner car wasn’t available. No call. Matthew discovered the oversight and made it right. I made my appointment on time. I returned after 3 hours to find my car serviced and clean. No hassle, no fail, in spite of the error. A great debriefing of my service results too. Good job. More

Great service is the normal standard. Melvin Alston’s great service is the normal standard at Jim Hudson. A routine O?i?l? Change and Tire Rotation is given the same attention that a high Melvin Alston’s great service is the normal standard at Jim Hudson. A routine O?i?l? Change and Tire Rotation is given the same attention that a high dollar service purchase receives. More

Matthew Johnson Matthew has gone above and beyond expectations in customer service this is not my first encounter he really exhibits the best at Jim Hudson Lexus Matthew has gone above and beyond expectations in customer service this is not my first encounter he really exhibits the best at Jim Hudson Lexus More

Service light repair Great job all was well. Regular service visit and I had a tail light repaired. The valet brought me a loaner and they repaired everything and called t Great job all was well. Regular service visit and I had a tail light repaired. The valet brought me a loaner and they repaired everything and called to keep me informed. More

Service Review Jay McDuffie, does and excellent job making sure the customer is well taking care of. He is very friendly and kind. Jay is a great part of the servic Jay McDuffie, does and excellent job making sure the customer is well taking care of. He is very friendly and kind. Jay is a great part of the service team. He keeps you informed on what's going on with your car. Great Job Jay. ***I'm so hurt I just found out Jay is no longer with the dealership. You just lost a great member of your service team. This is very hurtful news. Things will not be the same coming in now. Who will be my new service rep.?*** More

70,000 Mile Checkup Always makes for a great experience at the Lexus dealership, friendly people and very clean. They care about your car as much as you do. They show r Always makes for a great experience at the Lexus dealership, friendly people and very clean. They care about your car as much as you do. They show respect to you and for your vehicle. And I love the car wash service before I leave. Very pleasant to spend time there when I'm waiting for service. Would highly reccommend! Doris More

Service The service department at Jim Hudson is outstanding! I have a great experience each time I bring my car in. I highly recommend JIm Hudson for all car The service department at Jim Hudson is outstanding! I have a great experience each time I bring my car in. I highly recommend JIm Hudson for all car needs. More

Comfortable quiet. Excellent place ro study or complete work while waiting. Plenty of snacks and drinks. Enjoyed talking with salesman for little while. Easy to wait. C Excellent place ro study or complete work while waiting. Plenty of snacks and drinks. Enjoyed talking with salesman for little while. Easy to wait. Clean. More

20,000 Mile Maintenance This was my first visit at the dealership since I purchased my vehicle. All staff members that I had the opportunity of meeting were polite and court This was my first visit at the dealership since I purchased my vehicle. All staff members that I had the opportunity of meeting were polite and courteous. The service was quick with not a lot of waiting around. So glad to still be a part of the Lexus family, and will definitely be coming again. More