Jim Hudson Lexus - Service Center

First class treatment Always courteous, attentive, accommodating efficient and professional. I love the flexibility of the staff. Whenever I contact them, my questions ar Always courteous, attentive, accommodating efficient and professional. I love the flexibility of the staff. Whenever I contact them, my questions are andwered honestly and promptly. More

Client Focused! Great service received; met the service manager who followed up to provide the customer experience that exceeds your expectations! I have friends who Great service received; met the service manager who followed up to provide the customer experience that exceeds your expectations! I have friends who own other brands and shared experiences are by far not the same. Lexus rocks!!! More

Great Service Everything went well as usual what I thought would take hours was only 20 minutes now that's service customer service was great they go beyond to make Everything went well as usual what I thought would take hours was only 20 minutes now that's service customer service was great they go beyond to make you feel you matter More

Always superb... Another great experience at Jim Hudson! As always, I was offered a loaner for my use, but since I drive in from Chapin did not want to drive 4 hours Another great experience at Jim Hudson! As always, I was offered a loaner for my use, but since I drive in from Chapin did not want to drive 4 hours for a 3 hour job.....so, I declined. While there another issue was found, so getting the part and repairing it took another couple of hours. Since I was there so long, several other employees came up to me and made sure that I was OK and being taken care of....to which I explained I was. What caring! More

Glitches, Downloads and Road Construction I went to Jim Hudson for minor service: Install a new Navigation map database. The experience at the dealership was itself very good. Excellent wait I went to Jim Hudson for minor service: Install a new Navigation map database. The experience at the dealership was itself very good. Excellent waiting area, coffee, loaner computer, doughnuts, water, etc. The service unit manager assured me that the installation would only take abut one and one-half hours. I was delighted since the lady I talked setting up my appointment said expect two hours. Still enough time for lunch since I had timed my 40 mile trek from home to get me to Jim Hudson about noon. Off I went across the street for some Mexican food. Got a taco salad (Great) and a Modelo Negra. Remember to never allow a lime to be stuck in your beer, it kills the taste, necessary for Corona and Tecate, since with them you definitely WANT to kill the taste. Makes them kind of like Coors, a tasteless fluid purported to be beer. Anyway back to Jim Hudson to get my car. Two hours came and went. "Still downloading, be about 5 more minutes." Thirty more minutes, "Waiting to clean the car up." Three and one-half hours after arrival, I was on my way home. Since I had to come 40 miles and set up an appointment, Jim Hudson Service Schedulers ought to be aware of problems making the drive while there is major construction on I-77. a little warning would have helped. Final summary: Service time is a Goal not a Reality, more SCDOT awareness from the Schedulers, and faster Download speed. Hence Score: Four Stars, 80% More

I’ll be back! Great experience. They bend over backwards to make service easy for me. Always looking to improve my experience. They never give you a reason to go el Great experience. They bend over backwards to make service easy for me. Always looking to improve my experience. They never give you a reason to go elsewhere. More

New Tires It was an easy and pleasant encounter to obtain new tires. I did not have to wait long. The appointment was scheduled the same day that I called. Ever It was an easy and pleasant encounter to obtain new tires. I did not have to wait long. The appointment was scheduled the same day that I called. Everyone was polite and helpful. More

Courteous and Efficient Melvin Austin was courteous and efficient. The Jim Hudson Service Family is responsible for keeping my 2001 LS 430 in tip top shape. Thank you! Melvin Austin was courteous and efficient. The Jim Hudson Service Family is responsible for keeping my 2001 LS 430 in tip top shape. Thank you! More

Shaun was terrific. My car couldn’t go through the car wash Shaun was terrific. My car could not go through the car wash due to windshield replacement and he had it hand washed for me. He is a gem!!! Shaun was terrific. My car could not go through the car wash due to windshield replacement and he had it hand washed for me. He is a gem!!! More

Melvin was, as always, helpful and informative throughout. I trust Melvin and his associates at Jim Hudson Lexus' Service Department, as they have never let me down in any way. They are professional through an I trust Melvin and his associates at Jim Hudson Lexus' Service Department, as they have never let me down in any way. They are professional through and through and always keep me informed on what's going on with my car. More