Jim Hudson Lexus - Service Center

great service Another great experience when working with Melvin Alston. Melvin is the consumate professional. He is quick to respond, good with giving an "accurat Another great experience when working with Melvin Alston. Melvin is the consumate professional. He is quick to respond, good with giving an "accurater" estimate, and cordial through all communications. I cannot say the same for all of your service representatives. I am glad that you have Melvin. More

30k service check Very satisfied with my visit. I initially wanted to have my car serviced here while I waited but with my work schedule, I couldn't get to the dealersh Very satisfied with my visit. I initially wanted to have my car serviced here while I waited but with my work schedule, I couldn't get to the dealership until 4:00 at the earliest and they said they couldn't get it done in time while I waited and that I would need to get a ride or a loaner. I reserved a loaner vehicle to take home and pick up my car the next day. When I arrived, I was told they dont have a loaner for me but they could get the car done while I waited if that would be easier, which is what I originally wanted! 5 out 5 stars for working with me and getting my car serviced while I waited. More

Great customer service Melvin Alston is a class act and the main reason I continue to bring my vehicle to Jim Hudson for my services. He has a level of integrity that is unm Melvin Alston is a class act and the main reason I continue to bring my vehicle to Jim Hudson for my services. He has a level of integrity that is unmatched. I have had some less than good experiences but all have been when I went to someone else than Melvin. thnx More

5000 mile service of 2018 Lexus GS 350 12/12/18 I have been a Jim Hudson Lexus owner/customer since 2015 and a friend for even longer. Your service is always "customer first'' and meets the highes I have been a Jim Hudson Lexus owner/customer since 2015 and a friend for even longer. Your service is always "customer first'' and meets the highest standards of customer care and efficiency. You always accommodate schedules and requests and maintain our vehicles in A-1 condition, improving the life of the vehicles and the pleasure of driving them. This visit was no exception. Danny Chupek met my every request and your service department returned the vehicle in like new condition. More

The Service excellent turn around for service so I could attend a conference. Was able to sit in the computer lounge and work while I waited. Clean bathrooms & excellent turn around for service so I could attend a conference. Was able to sit in the computer lounge and work while I waited. Clean bathrooms & available snacks....Very disappointed that no loaner vehicles were available though, thankfully the service was quick More

Excellent service . Waiting area/lounge was very comfortable, clean and pleasant. Snacks were an added bonus. Everyone was friendly. Car was serviced in a timely ma . Waiting area/lounge was very comfortable, clean and pleasant. Snacks were an added bonus. Everyone was friendly. Car was serviced in a timely manner. The loaner car was cean. Great experience! More

Powered Up I was surprised to discover a dead battery when I tried to start my car. I received a "jump" and headed to the dealership to get my electrical system I was surprised to discover a dead battery when I tried to start my car. I received a "jump" and headed to the dealership to get my electrical system checked for any drainage on the system. Lucky to find the problem was a faulty battery. They stood by their product and replaced the battery. Thank you Mr. Austin for your competent analysis and great outcome. More

50K service and software update; appreciate the loaner Lexus 50,000 mile service and software update; appreciate the loaner Lexus. Excellent service as always. When I mentioned the vehicle was a minor hesitatio 50,000 mile service and software update; appreciate the loaner Lexus. Excellent service as always. When I mentioned the vehicle was a minor hesitation from a dead stop, she checked and discovered there was a software update that would eliminate that issue. More

Shannon Stratford Saved Our Day! We took our Lexus in to get the windshield replaced which necessitated coordination among Jim Hudson Dealership, Absolute Glass and our insurance comp We took our Lexus in to get the windshield replaced which necessitated coordination among Jim Hudson Dealership, Absolute Glass and our insurance company. Apparently this coordination did not go smoothly, and we were not happy campers. Then Shannon Stratford sensed that things were not going well and asked if she could help. She immediately understood the problem and took charge. Every company could use a Shannon Stratford. Thanks, Shannon! Sandra and R. D. Craddock Florence, SC More

They make it easy! I brought "Sophie" in for service this morning and Melvin made the process quick and easy. I appreciate hat we were in and out sooner than I expected I brought "Sophie" in for service this morning and Melvin made the process quick and easy. I appreciate hat we were in and out sooner than I expected. More