Jim Hudson Lexus - Service Center

Good job Normal 5K service with loaner. I was met at my car door in Service bay and everything went great from there. They were very busy but each customer w Normal 5K service with loaner. I was met at my car door in Service bay and everything went great from there. They were very busy but each customer was attended rapidly. Exit report met my needs. Overall no glitches. Great experience. Thank you! More

40 K service Courteous and component service. Mark made the appointment and everything was taken care of - 40 K service and installed an update to the navigation Courteous and component service. Mark made the appointment and everything was taken care of - 40 K service and installed an update to the navigation system - I drive all over the US during the summer and don't always stay on the main roads. Really handy - beats the phone. More

Very good Excellent service experience, was very happy with the experience I had. The service department is one of the best I have had, very helpful and always Excellent service experience, was very happy with the experience I had. The service department is one of the best I have had, very helpful and always very friendly. More

Erik did an excellent job !! Erik Due does an exceptional job with customer service. It was refreshing to have someone listen to what was really going on with my car. He was tho Erik Due does an exceptional job with customer service. It was refreshing to have someone listen to what was really going on with my car. He was thorough, professional and friendly. I would recommend others to have service at Lexus and ask for Erik. More

Excellent Service Great facility and excellent service. I really enjoy having my car serviced there. I usually wait on it and have a snack or two. Keep up the great fa Great facility and excellent service. I really enjoy having my car serviced there. I usually wait on it and have a snack or two. Keep up the great facility!! More

First class service Other dealerships could learn from how Jim Hudson Lexus runs their service department. They under promise and over deliver when saying when the car s Other dealerships could learn from how Jim Hudson Lexus runs their service department. They under promise and over deliver when saying when the car should be ready and don’t tend to “find something” every visit. I actually returned to Jim Hudson Lexus to purchase a car this year, and a big reason was their service department. More

Professional and Friendly Service Danny was professional yet very friendly and courteous. He relayed information every step of the process and gave me an estimate before starting any Danny was professional yet very friendly and courteous. He relayed information every step of the process and gave me an estimate before starting any service. He kept me updated and ensured that I was comfortable in the waiting area. Thanks, Danny for excellent service. More

Continuous excellent service Every time I take my car in for service, I receive a high level of courtesy and care from everyone. I highly recommend this dealership. Every time I take my car in for service, I receive a high level of courtesy and care from everyone. I highly recommend this dealership. More

Service on my RX350 Danil Weih was great to work with. Service was great on my car as always. Have found all the people at Lexus easy to work with. Always leaves me with Danil Weih was great to work with. Service was great on my car as always. Have found all the people at Lexus easy to work with. Always leaves me with a smile. More

Problem with service advisor Had I listened to the first service advisor I talked to I would not have ever returned to the dealership. Without looking at my car he told me my car Had I listened to the first service advisor I talked to I would not have ever returned to the dealership. Without looking at my car he told me my car was not the problem and to keep this from happening again I should not leave my key in the car. Danny Chupak and Anita Smith went above and beyond to correct this situation. They should be applauded. Without Anita and Danny’s assistance my answer above would have been a definite NO. More