Jim Hudson Lexus - Service Center

Great Experience! 3 messages appeared in my message center and these concerns were communicated to Mr. Chupek. Danny was very professional and helpful. He even reviewed 3 messages appeared in my message center and these concerns were communicated to Mr. Chupek. Danny was very professional and helpful. He even reviewed and shared information regarding my extended warranty clearing up many questions I had. He communicated with me often as the technician were troubleshooting. I was able to accomplish some needed tasks while waiting and enjoying the pleasant atmosphere of the waiting room. It was a great experience at Jim Hudson Lexus! More

Routine service appt. Made an appt. for exactly when I wanted it but then on my way something came up and I needed to push the appt. back an hour. They said that would be Made an appt. for exactly when I wanted it but then on my way something came up and I needed to push the appt. back an hour. They said that would be no problem. I got in and done without a hitch. Erik was great, kept me informed of their progress, and got me out when he promised. Couldn't have asked for more. More

Service I took my Lexus in for the 20,000 mile service. They found a couple of issues I had actually forgotten to mention and were able to fix it and have it I took my Lexus in for the 20,000 mile service. They found a couple of issues I had actually forgotten to mention and were able to fix it and have it back to me still in the timeframe promised. The service is always top notch. Also dealt with Liz when picking up my car and she was right on top of everything. So impressive. More

Great Service Friendly and supportive staff were prompt, helpful and able to answer all my questions. I will continue as a customer at this location, and I will tel Friendly and supportive staff were prompt, helpful and able to answer all my questions. I will continue as a customer at this location, and I will tell my friends. More

Excellent service Customer service was great. My experience from the moment I got out of the car until I was getting back into the vehicle was wonderful. The snack bar Customer service was great. My experience from the moment I got out of the car until I was getting back into the vehicle was wonderful. The snack bar was well stocked and clean. More

Very Accommodating The dearship is very accommodating and personable. Melvin Alston, my advisor, is always pleasant and up front in explaining what needs to be done to The dearship is very accommodating and personable. Melvin Alston, my advisor, is always pleasant and up front in explaining what needs to be done to my car. More

Steadfast customer service I have been a loyal customer for 15 years, as this dealership/service team has been loyal to me. They are very thorough and explain the details of se I have been a loyal customer for 15 years, as this dealership/service team has been loyal to me. They are very thorough and explain the details of services/repairs before conducting the same. I greatly appreciate their loaner program which eliminates transportation issues while my SUV is undergoing service/repair. More

Outstanding service and work. Everyone at Jim Hudson Lexus is always courteous, professional and helpful. The service department is outstanding. They provided valet service to my h Everyone at Jim Hudson Lexus is always courteous, professional and helpful. The service department is outstanding. They provided valet service to my home and left a loaner 2019 ES 350 for my use. I highly recommend Jim Hudson Lexus for sales and service. More

Wonderful Eric Due was a fantastic help to me. He went through step by step what I needed to do with my car. Very nice and professional Eric Due was a fantastic help to me. He went through step by step what I needed to do with my car. Very nice and professional More

I received punctual and excellent service I have been a customer of Jim Hudson Lexus since 2008. During this time, I have never been unhappy with my vehicle maintenance service. Last week my 4 I have been a customer of Jim Hudson Lexus since 2008. During this time, I have never been unhappy with my vehicle maintenance service. Last week my 450H was serviced. I was greeted by Mr. Melvin Alston. He is always pleasant and professional. In his office, he explained the required service and completed the form for a loaner car. When my car was ready, he called and I returned. In Mr. Alston's office, he reviewed the invoice and inspection results with me. I paid and Mr. Alston directed me to my clean car. More