Jim Hudson Lexus - Service Center

Automotive Excellence I’ve experienced nothing but suburb service from Jim Hudson Lexus. Mr. Melvin Alston, my advisor is extremely knowledgeable and professional. My vehic I’ve experienced nothing but suburb service from Jim Hudson Lexus. Mr. Melvin Alston, my advisor is extremely knowledgeable and professional. My vehicle is repaired correctly first time, every time. I have utmost confidence in bringing my vehicle to Jim Hudson Lexus for servicing and repairs. More

Customer Service Melvin provided exceptional customer service during my my visit for service at your facility. Melvin ensured my vehicle was serviced properly. I wou Melvin provided exceptional customer service during my my visit for service at your facility. Melvin ensured my vehicle was serviced properly. I would recommend this facility to my friends. More

Five Star Service Department I have been a customer at this dealership since I bought my Lexus 460 in October, 2008. The service department is excellent. Everyone is so accommod I have been a customer at this dealership since I bought my Lexus 460 in October, 2008. The service department is excellent. Everyone is so accommodating and very professional. I am very confident that my vehicle is in excellent hands. More

October 10, 2019 Normal 5,000 Mile Service We bought both vehicles in for servicing as they had reached the 5,000 mile mark at the same time. We were advised by our service writer that the b We bought both vehicles in for servicing as they had reached the 5,000 mile mark at the same time. We were advised by our service writer that the brakes needed to be replaced and advised the cost and how long it should take. We approved the work and his time estimate was within 10% of the actual time. The low pressure warning indicator was continually on and it turned out that a sensor needed replacement at a cost of $212.82 which we approved. It always amazes me how well Lexus is at knowing life expectancies of parts on their vehicles as the 8 year extended platinum warranty had expired in June this year. As always everyone was very helpful and this is a first class service center. More

Always courteous and efficient Excellent Service! Everyone is courteous and efficient. I highly recommend Jim Hudson Lexus to anyone. Darryn Russ is an amazing service oriented and Excellent Service! Everyone is courteous and efficient. I highly recommend Jim Hudson Lexus to anyone. Darryn Russ is an amazing service oriented and welcoming salesperson. More

Preventing maintenance The service render by mechanic and customer support was outstanding. Preventing maintenance was completed in a timely manner. While you wait for your The service render by mechanic and customer support was outstanding. Preventing maintenance was completed in a timely manner. While you wait for your vehicle, the refreshments was available in all kind of variety to satisfy your needs. I would continue to take my car to Lexus for maintenance and repair. More

Shannon took the time necessary to explain each part of the service my car needed. She did not ramble off a quick list. she explained what the charges would took the time necessary to explain each part of the service my car needed. She did not ramble off a quick list. she explained what the charges would be for the work. She was knowledgeable, professional, and personable. More

Great experience! Shannon Stratford was honest and up front from the start of the appointment and they took my car back right away (I had a 10am appointment). The waiti Shannon Stratford was honest and up front from the start of the appointment and they took my car back right away (I had a 10am appointment). The waiting area was comfortable and accommodating as always, and I got a text from Shannon when she had information about my vehicle. Unfortunately the news wasn't great but she was extremely helpful and positive and I look forward to returning to get additional work done on my IS 250. More

Friendly professional service from Shannon. Shannon provides excellent customer service and follows up on concerns promptly. She took the time to carefully explain the results of the inspection Shannon provides excellent customer service and follows up on concerns promptly. She took the time to carefully explain the results of the inspection regarding the tires and brakes. More

Danny Chupek as usually gave excellent service. Just excellent service from Danny Chupek & always a smile on face. He wants you to feel comfortable & meet all of your needs for the visit. 5 stars Just excellent service from Danny Chupek & always a smile on face. He wants you to feel comfortable & meet all of your needs for the visit. 5 stars More