Jim Hudson Lexus - Service Center

Job well performed and customer service was excellent. The 3rd party who cleaned my passages seat did a great job. I really am pleased with his work. The 3rd party who cleaned my passages seat did a great job. I really am pleased with his work. More

service call I had to get 25,000 mile service package and a re-call for the GPS system. Everything was handled and the staff was friendly and helpful. I had to get 25,000 mile service package and a re-call for the GPS system. Everything was handled and the staff was friendly and helpful. More

Getting my car serviced is easy and convenient Working with Shannon to get a 15,000 mile checkup was awesome. Super easy to get a loaner and go about my day! Getting text updates throughout the day Working with Shannon to get a 15,000 mile checkup was awesome. Super easy to get a loaner and go about my day! Getting text updates throughout the day kept me informed on progress. More

Excellent Service The staff at Jim Hudson Lexus are universally happy acting, like they are glad you are there and are always asking if there is anything they can do fo The staff at Jim Hudson Lexus are universally happy acting, like they are glad you are there and are always asking if there is anything they can do for you while you wait. More

Had excellent service. Encountered no unpleasant issues. Had very professional and courteous service from Sam Mercado. All work was completed as expected. The new facilities are very nice and very customer Had very professional and courteous service from Sam Mercado. All work was completed as expected. The new facilities are very nice and very customer friendly. More

seamless and helpful they handled our recall very expediently, and since another recall was discovered, they saved us a trip twice and gave us a clean, perfect loaner. they handled our recall very expediently, and since another recall was discovered, they saved us a trip twice and gave us a clean, perfect loaner. More

Scheduled service visit Always someone to greet you as you pull into the service area. Courteous and polite staff to work with you to get you taken car of. Maintenance area Always someone to greet you as you pull into the service area. Courteous and polite staff to work with you to get you taken car of. Maintenance area is clean and neat so I can see what's going on with my car. Waiting area is very comfortable and pleasant. Wi-fi works great too. I have a service agreement which saves time and money. More

Car maintenance and tires issues Very professional. Danil came to get my car and left me a loner. I truly appreciate all he and Tony have done to correct the issues with my Lexus RX Very professional. Danil came to get my car and left me a loner. I truly appreciate all he and Tony have done to correct the issues with my Lexus RX More

Another fantastic visit for service and purchasing. Always great people to work with. The Hudson family rank with the greatest people in Columbia. This is a reputable dealership with outstanding busin Always great people to work with. The Hudson family rank with the greatest people in Columbia. This is a reputable dealership with outstanding business acumen. In fact, I just bought another new Lexus today! More

5 stars plus service The convenience of having Mr. Bill come to Florence and pick up my car and bring it back after being serviced is worth 5 stars alone. However, this we The convenience of having Mr. Bill come to Florence and pick up my car and bring it back after being serviced is worth 5 stars alone. However, this week I had to take it to the dealership because of the time frame I was working with but I was able to get a loaner vehicle and then Mr. Bill brought my car back the next day. So this was the first time I have actually gone into the service dept. Shaun Crosier was the service rep I worked with. He really made it an easy process. I lost one of my smart keys (a costly mistake) and Shaun took care of getting a replacement and the rest of the routine maintenance. I’m so impressed with how they treat each car like it is a brand new one. It is very evident that customer satisfaction is their top priority. More