Jim Hudson Lexus

Check Engine Alert My husband and I are always treated so special when we visit Jim Hudson Lexus. The customer service is one of their greatest qualities. The check engi My husband and I are always treated so special when we visit Jim Hudson Lexus. The customer service is one of their greatest qualities. The check engine light alerted on our 2017 Lexus and we were contacted by the service center to schedule an appointment before we could call them. Amazing! I love the safety features on my car and more so now the alert features. Jim Hudson Lexus always treats us well. More

First service Noise right after purchase. Brought in to get fixed at service department. All there friendly and helpful. My salesman came out to be sure I was taken Noise right after purchase. Brought in to get fixed at service department. All there friendly and helpful. My salesman came out to be sure I was taken care of. More

Second to None The professionalism at which Mr. Byron Coward exhibited to me throughout this whole car buying venture was first class, I love my car! Even though I The professionalism at which Mr. Byron Coward exhibited to me throughout this whole car buying venture was first class, I love my car! Even though I never walked into that dealership, touched the car, drove the car, etc. he made me feel that I was safe in proceeding with this transaction. He called, texted, or emailed me many times throughout the day to keep in touch and let me feel secure in knowing I had made the right choice. I was truly made to feel like family! William Lynn and the gentleman who delivered my car to me in Johnson City, TN, were so welcoming and professional. I knew then when I saw them, that this was a class act dealership who doesn't skimp when it comes to quality service. Thanks again, from one very satisfied customer from The Bluegrass State! Sincerely, Christy McCoy More

Excellent customer services in every regards. My services advisor was very helpful and explained my car status with me. He also gave me option on how to resolve my current car concerns. My services advisor was very helpful and explained my car status with me. He also gave me option on how to resolve my current car concerns. More

First class experience! First class service from Jay McDuffie. I would recommend him as the service advisor of choice each and every time I visit the dealership Thanks, First class service from Jay McDuffie. I would recommend him as the service advisor of choice each and every time I visit the dealership Thanks, Chris Bass More

Purchase Auto This dealership is full of personnel that are courteous, knowledgeable and professional without being pushy. Customer satisfaction is a priority her This dealership is full of personnel that are courteous, knowledgeable and professional without being pushy. Customer satisfaction is a priority here. Customers here are treated with respect. More

Oil change and a once over for our 203,000 mile IS250. Excellent service, great people dealing with the customers make going for service stress free and relaxing. First time dealing with Shaun. Always a go Excellent service, great people dealing with the customers make going for service stress free and relaxing. First time dealing with Shaun. Always a good experience... More

Service Technician was excellent (Jay) My October 31,2017 experience was excellent. The technician was courteous and knowledgable. However, my September 7 experience was terrible. The techn My October 31,2017 experience was excellent. The technician was courteous and knowledgable. However, my September 7 experience was terrible. The technician was rude and did not appear to know what he was doing or talking about. I left and took my vehicle to another dealership. This was the first "bad" experience I have had with this dealership. More

Excellent Customer Service My alternator went out and left me stranded on my way to Atlanta for the weekend last Friday afternoon. The emergency flashers would not even work. My alternator went out and left me stranded on my way to Atlanta for the weekend last Friday afternoon. The emergency flashers would not even work. I have had my Lexus in to the maintenance dept several months ago and the alternator checked out but I have had to have my Interstate battery replaced 3 maybe 4 times over the last several years. Lexus seemed to be puzzled that my batteries were not lasting very long which makes me suspicious the alternator was draining the batteries all along. I received a new battery this time without a charge. That's the sorry on the car...now about the service department. Everyone in the maintenance department was so helpful and knowledgeable. I appreciated that they found me a loaner car on a late Friday afternoon. Jim Hudson has a topnotch service department and excellent customer service. Shaun was excellent to work. Thank you for fixing my car in a very speedy fashion. More

Bought Lexus CPO GREAT customer service. Everyone I met went out of their way to be helpful. I will recommend JH to anyone looking to buy a car. GREAT customer service. Everyone I met went out of their way to be helpful. I will recommend JH to anyone looking to buy a car. More