Jim Hudson Ford - Service Center

Exceptional customer service From the first call to the service department to dropping my vehicle off to picking it back up, I experienced the best customer service imaginable. I From the first call to the service department to dropping my vehicle off to picking it back up, I experienced the best customer service imaginable. I wish other places paid as much attention to greeting their customers with respect and a willingness to help. I had to take my vehicle to them for a recall issue and they promptly scheduled my appointment, when it was convenient for me, I wasn't a prisoner to their schedule. When I dropped it off I was greeted in the bay area and directed to the interior where within minutes my vehicle was logged in and off I went. I received emails and texts regarding both the appointment and when my car was completed. Could not have been more happy with this dealership. Thank you for the awesome customer service. More

Bob Hardrave is the best However when i got my suv back there was grease marks on my inside door panel and pink hydrolic fluid all over outside on my engine hood not a hap However when i got my suv back there was grease marks on my inside door panel and pink hydrolic fluid all over outside on my engine hood not a happy camper More

Recall. experience I always receive great service. It is a bit expensive but they do good work and they back it up. I will return to have all my service done on my ford. I always receive great service. It is a bit expensive but they do good work and they back it up. I will return to have all my service done on my ford. More

Quick and Easy Brought our Navigator in for service. Communication with us during the process was excellent. Did not try to nickel and dime us for services we did no Brought our Navigator in for service. Communication with us during the process was excellent. Did not try to nickel and dime us for services we did not need. More

Better service the last two times I have had a few times where service was not stellar. I feel that if my service lasts the whole day, I should be driven home even though I live in Irm I have had a few times where service was not stellar. I feel that if my service lasts the whole day, I should be driven home even though I live in Irmo. I am a loyal customer to this dealership. However, the last two visits have been great and my service advisor, Ken Matthews, was awesome. The second time I came in, he remembered my name. He is always kind and smiling. More

They just keep providing great service. I recently had an issue with a "restraint warning annunciator" in my Ford Mustang, and my Ford Pass app (awesome app!) informed me about it after I go I recently had an issue with a "restraint warning annunciator" in my Ford Mustang, and my Ford Pass app (awesome app!) informed me about it after I got home and was away from the vehicle. I scheduled my service with Jim Hudson, and Ken Matthews handled everything as he always has for me. Flawlessly. Chris was also helpful when I picked up the vehicle, and Ken was not there. I cannot say enough about the quality of service, and the courtesy and professionalism of everyone I dealt with while there. Thanks again for an excellent experience, and just one more reason I will keep using Jim Hudson Ford for all of my needs. More

Satisfied customer Chris Weaver was quick and efficient in having my service done. I was very pleased with the service department, Everyone was friendly and enjoyable to Chris Weaver was quick and efficient in having my service done. I was very pleased with the service department, Everyone was friendly and enjoyable to work with. More

Efficient I've had 3 or 4 Fords over the last 20 years. Bob Hargraves has been my service man all these years, wouldn't go anywhere else I've had 3 or 4 Fords over the last 20 years. Bob Hargraves has been my service man all these years, wouldn't go anywhere else More

Excellent, quick service Service rep, Shawn Mills was efficient, friendly and knowledgeable. A pleasure to do business with. Service was done quickly. We have been dealing w Service rep, Shawn Mills was efficient, friendly and knowledgeable. A pleasure to do business with. Service was done quickly. We have been dealing with Jim Hudson Ford and their service dept. for about 10 years, and have always been favorably impressed with their efficiency. More

F-150 service I have all service on my F-150 done here including tire purchases. Bob Hargrove and the Hudson service department are excellent! They deliver what t I have all service on my F-150 done here including tire purchases. Bob Hargrove and the Hudson service department are excellent! They deliver what they promise. More