Jim Hudson Ford - Service Center

Nice people. Did the job in estimated time. Very helpful with providing replacement parts very quickly. Great customer service.Would definitely recommend. Every employee seems to know he/she is doing. with providing replacement parts very quickly. Great customer service.Would definitely recommend. Every employee seems to know he/she is doing. More

Maintenance As always, service done promptly. Found a problem with a tire and recommended replacement. Service people are always friendly and helpful - I trust t As always, service done promptly. Found a problem with a tire and recommended replacement. Service people are always friendly and helpful - I trust that my Edge is always in superb running condition, More

Above and beyond I had just purchased a 2019 F150 Supercab 5.0 in Virginia the week before in mid-October 2019. While in Columbia, SC the cylinder head temperature sen I had just purchased a 2019 F150 Supercab 5.0 in Virginia the week before in mid-October 2019. While in Columbia, SC the cylinder head temperature sensor went out around 4pm while getting on to the interstate. I pulled off at the next exit and called one local dealership that told me they wouldn't do anything for me and to call Ford, I then called Jim Hudson Ford where Catherine took my call and worked me through contacting Ford roadside to get my truck to the dealership. Being 80 miles from home, and close to closing time, Catherine and Allan arranged for me a loaner vehicle until my vehicle could be repaired. My vehicle was towed to the dealership, and the loaner vehicle was waiting for me, getting the keys and completing the necessary paperwork with the salespeople. While this may be what Jim Hudson does on a regular basis, it is obviously above and beyond what any other dealerships will do, thanks to people like Catherine and Allan. The work was completed in a timely manner as warranty work, feeling confident it was done with the same care. Thank you Catherine, and thank you, Allan!! More

I've had a wonderful experience with yall every time. I come in it doesnt matter what it is. Even though one of our cars is a ford and our truck isnt they told me it didnt matter I could bring my dodge in come in it doesnt matter what it is. Even though one of our cars is a ford and our truck isnt they told me it didnt matter I could bring my dodge in also to get serviced. These guys I do trust. More

Bob was very helpful in educating me on the issues with my truck and will be of assistance in the future as I move forward with additional necessary repairs. my truck and will be of assistance in the future as I move forward with additional necessary repairs. More

Service was flawless and on time. Drop off and pick were very easy and promises we met. The Ford Rewards points were used to pay for my services and that went smooth as well. Service adviser is 5 star as we very easy and promises we met. The Ford Rewards points were used to pay for my services and that went smooth as well. Service adviser is 5 star as well. More

I was able to get an appointment very quickly to have a new battery installed. It was also helpful that it was OK for me to stay and wait while they installed it. new battery installed. It was also helpful that it was OK for me to stay and wait while they installed it. More

Service for recalled items I was notified by mail of 2 recall items for my 2019 F-250. Both items were safety related so I wanted to get the recalls fixed as soon as possible. I was notified by mail of 2 recall items for my 2019 F-250. Both items were safety related so I wanted to get the recalls fixed as soon as possible. I contacted Jim Hudson Ford and the service department made me an appointment and promptly took care of the recalls. They also emailed me notifications of my appointment and completed service. The assistant service manager Bob was very knowledgeable, courteous and answered all of my questions. I appreciate their quick work and customer service. More

efficient and courteous I was very impressed with the professional and courteous service, as always! My service was completed in a timely manner, which made me very happy! I was very impressed with the professional and courteous service, as always! My service was completed in a timely manner, which made me very happy! More

It was prompt and friendly They were quick to check me in and told me one item was due to be replaced. I did note on my receipt that it said I had declined something that was n They were quick to check me in and told me one item was due to be replaced. I did note on my receipt that it said I had declined something that was not brought up at this visit. It was brought up several visits ago and I declined at that time. But it has not been brought up since that time. More