Jim Hudson Chevrolet

A little long I was there entirely too long. I showed up at 1pm and everyone (including the sales rep) knew what car I was absolutely buying, and I didn’t leave unt I was there entirely too long. I showed up at 1pm and everyone (including the sales rep) knew what car I was absolutely buying, and I didn’t leave until after 6pm. The payment chart (loan length, interest rate, payment) wasn’t shared with me until it required a signature. From my experience at other dealerships, this is not normal. We worked though it all and overall I had nothing but good interactions, but they do need to figure out the processing time. I wouldn’t be surprised if they loose business at times because of it. More

Tire rotation I'm glad I marked a tire because they did not rotate them until I told the advisor then they did. I was furious but the advisor fixed it and now I don I'm glad I marked a tire because they did not rotate them until I told the advisor then they did. I was furious but the advisor fixed it and now I dont know weather to trust this again or not this is the second time More

Great service A friend recommended me to Marcus and trusted him with my car buying needs. I told Marcus what all I was looking for in a newer vehicle and was able t A friend recommended me to Marcus and trusted him with my car buying needs. I told Marcus what all I was looking for in a newer vehicle and was able to get that and more. More

Routine Service Quick friendly service. Worked to quickly accommodate needed battery replacement and order parts for electrical issues. Very friendly and courteous. I Quick friendly service. Worked to quickly accommodate needed battery replacement and order parts for electrical issues. Very friendly and courteous. I will continue to come back. More

Bad service, even worse vehicle It took almost a week for a technician to look at my Chevrolet Equinox so I could find out it needed a timing chain, and when I decided to get the wor It took almost a week for a technician to look at my Chevrolet Equinox so I could find out it needed a timing chain, and when I decided to get the work done, I got a call telling me I needed a new engine. I was going to go ahead and purchase a new car because the new engine was going to be about $7,000. I decided to get a car at a different place with a reputation for making reliable cars. I also didn’t like the fact that after we decided to get a car with Chevrolet at first we were going to roll the loan over from our broken car into a new car loan. When we decided to take the broken car out of the equation and just put money down, the salesman said, “you can’t do that.” This seemed very questionable, and just made us think that they would probably fix our broken car and sell it, after having us put money down and rolling our negative equity loan into the new car loan. So, we ended up going to another car dealership and a better car, with a better deal. I had my broken car towed to my home, but prior to doing this, I was told I owed $500 instead of the $128 diagnostic fee. I spoke to the service people and got it taken care of since I didn’t have any work done; but what if I’d decided to go ahead and pay the $500? More

Great I like the way they took care of business , differently made me a Happy customer. In the future they will keep me Happy. Thank you! I like the way they took care of business , differently made me a Happy customer. In the future they will keep me Happy. Thank you! More

Car Not cranking sometimes Brought my car in because sometimes it would not crank. Waited two weeks because I didn’t have an appointment. That was fine but no one called me and Brought my car in because sometimes it would not crank. Waited two weeks because I didn’t have an appointment. That was fine but no one called me and told me my car was ready. They say the car cranked every time they tried so no real work was done on my car. Now I’m still having the same problem. I was very disappointed when I found this out. Brought it to the dealership because I just knew they would find the problem even if it cost me a little more. I’m a salesman so I drive my car all day for work and really needed to get this problem taking care of. More

Wrong info...misinformed Was told we were looking at a 2018 that was actually a 2016. Then was told all our paperwork would be ready for us when we came back and it definitely Was told we were looking at a 2018 that was actually a 2016. Then was told all our paperwork would be ready for us when we came back and it definitely wasnt... spent 3 hrs waiting for paperwork. Will be finding somewhere else for our next purchase. More

Excellent Customer Service. They went above and be The employees mentioned went out their way to make sure I personally was taken care of with out prejudice!! Their attitude and commitment is why Custo The employees mentioned went out their way to make sure I personally was taken care of with out prejudice!! Their attitude and commitment is why Customer keep coming back!! More

Disappointed Was disappointed as a first time customer paid good money to get a service done to my vehicle and had to turn around the next day to take the car back Was disappointed as a first time customer paid good money to get a service done to my vehicle and had to turn around the next day to take the car back for service for same issue. Repair job that was quoted a 2or 3 hour job took all day until the close of business. No service member called to inform me about the vehicle progress. I was overcharged at the end of the service and never received a refund after service members stated I would. Not sure I like doing business this way. I’m hoping for a much better service the next time if at all. Would like to speak to a service manager about this issue. More