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Jim Hudson Cadillac Augusta

Augusta, GA

4.9
100 Reviews

3315 Washington Rd

Augusta, GA

30907

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Showing 100 reviews

March 29, 2025

Everyone was very nice and helpful Nick was very helpful to my issues and answered All my questions about issues More

by John L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric in service dept was very helpful too
Mar 31, 2025 -

Jim Hudson Cadillac Augusta responded

John, we're delighted to hear that Nick and the team at Jim Hudson Cadillac Augusta were able to assist you so well. Thank you for sharing your experience with us!

March 29, 2025

All associates were courteous, knowledgeable and helpful in every way. Our first time using Hudson but will certainly come back. Thanks for a very positive experience. Special kudos to Avery, Kevin, Micha More

by mavrawilliams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin, Avery, Michael, Darnell
Mar 31, 2025 -

Jim Hudson Cadillac Augusta responded

We are so pleased to hear about your great service experience at our dealership! If there is anything further we can do to assist you, please let us know!

March 28, 2025

Nick took great care to make sure all my concerns were met. He even came and picked me up when my truck was ready. More

by BK McNeill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Mar 31, 2025 -

Jim Hudson Cadillac Augusta responded

We're delighted to hear that Nick went above and beyond for you at Jim Hudson Cadillac Augusta. Thanks for sharing your experience with us!

March 26, 2025

I was disappointed with my visit, I came in for rim and tire repair, with a 9:00 appointment and at 5:30 PM was given a loaner only when I returned to the dealership expecting to pickup my car. I was then More

by mrbias21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Mar 26, 2025 -

mrbias21 responded

I think this to be an anomaly as Cadillac has always provided great service to my family. I thank you for your prompt response and look forward to our continued relationship

Mar 26, 2025 -

Jim Hudson Cadillac Augusta responded

Thank you for sharing your experience. It's disappointing to hear about the delays and miscommunication regarding your rim repair and coverage, as this is not the level of service we strive to provide. We appreciate you bringing in a copy of your warranty, and we're committed to resolving any discrepancies with charges made during your visit. If there's anything further you'd like us to address or discuss, please feel free to reach out directly to our Service Lane Manager, Gary Cook, via email at gcook@jimhudson.com.

March 25, 2025

Don’t test repair The bad thing happens, and I realize that the firm administration More

by Classylillie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikey
Mar 26, 2025 -

Jim Hudson Cadillac Augusta responded

Customer service is our priority so I would appreciate the chance to speak with you about your experience. In case I can't locate your contact information, would you please reach out to me directly? Thank you, Joseph Guillory - General Manager - 919-637-0817

March 19, 2025

I always receive exceptional service at Jim Hudson Cadillac. I appreciate Hash Patels friendliness and respect! More

by Murray Remsen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hash Patel, Gary Settles and Mickey Clark
Mar 20, 2025 -

Jim Hudson Cadillac Augusta responded

Murray, thank you for highlighting Hash's exceptional service at Jim Hudson Cadillac Augusta! We're delighted to know that you're consistently satisfied with your experiences here.

March 16, 2025

Very friendly and efficient. They kept me informed of the status of my vehicle. I highly commend. More

by Amanda.l.varela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Mar 17, 2025 -

Jim Hudson Cadillac Augusta responded

It makes us so happy to see positive reviews, Amanda. Thank you from all of us at Jim Hudson Cadillac Augusta!

March 14, 2025

Excellent work at your dealership, all personal are friendly, courteous and reliable. Have a great day. More

by Conde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey
Mar 16, 2025 -

Jim Hudson Cadillac Augusta responded

Conde, thank you for the kind words! We're delighted to hear that our team at Jim Hudson Cadillac Augusta provided such a positive experience. Have a fantastic day as well!

March 13, 2025

First time service on my GMC that was purchased at Jim Hudson in Columbia. I couldn't ask for a better experience!! Excellent customer service!!! I have found my new service dealer!! More

by robjmillsiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey
Mar 13, 2025 -

Jim Hudson Cadillac Augusta responded

Rob, we're delighted to hear that your first service experience with us at Jim Hudson Cadillac Augusta was excellent! Thank you for choosing us as your new service dealer. We look forward to serving you in the future!

March 11, 2025

We were on our way to Florida and heard a noise for the last hundred miles and we went to the Cadillac dealer in Augusta and it was on a weekend of Saturday and told him our plans to go going to Florida an More

by Eclemons1939@gmail. Com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey
Mar 11, 2025 -

Jim Hudson Cadillac Augusta responded

We're delighted to hear that our team at Jim Hudson Cadillac Augusta could assist you promptly during your trip. It's great knowing we got you back on the road quickly and safely. Thank you for considering us, and safe travels to Florida!

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