Jim Hudson Buick GMC

It had the nicest and not pushy salespeople. Christian Jackson was so helpful and knowledgeable. Christian Jackson was so helpful and knowledgeable. More

The service department at Jim Hudson Buick GMC Cadillac is terrible. After taking my vehicle there numerous times for different issues they could not resolve a single one. They even went as far as to tell is terrible. After taking my vehicle there numerous times for different issues they could not resolve a single one. They even went as far as to tell me lies about certain issues being normal. On the issues they try to fix they failed miserably. I would not let this service department service my bicycle much less anything with a engine. More

I purchased a 2015 Cadillac Escalade luxury truck from them a few years ago and I have had problems with my truck from the beginning I have had it to the dealership over and over again they have had my tr them a few years ago and I have had problems with my truck from the beginning I have had it to the dealership over and over again they have had my truck for weeks at a time I just was there a few weeks ago they told me that they would get me out of my truck and put me in a better one with no down the because of the problems I have had and nothing has been done about it I have a warranty but all lies no ones reaching out to me I spoke to some lady there about these problems she said she was so sorry and would pass it on to her boss still haven’t gotten anything from anyone I plan to see if I can get some help from the man himself I wonder how he will feel about how his supposed good name is not so good in his business is treating customers that spend a lot of money with his business and some are treated well and some are overlooked and not given the same good treatment as some. Bad Bad Business More

Came in with a nail in tire- have extended warranty so makes sense to get free service. I sat in the waiting room for six hours— worst customer service I’ve encountered in SC. makes sense to get free service. I sat in the waiting room for six hours— worst customer service I’ve encountered in SC. More

let me tell u about my boy Keith. He is the man when it comes to getting a car. Keith help out in so many way to get me approved.so if u want to get a car come in see Keith. comes to getting a car. Keith help out in so many way to get me approved.so if u want to get a car come in see Keith. More

The worst experience I have ever had with a service department. They are correct when they say once you experience Jim Hudson, you will never forget it. Brought my vehicle in for an oil leak close to department. They are correct when they say once you experience Jim Hudson, you will never forget it. Brought my vehicle in for an oil leak close to the end of October. No communication from the service advisor Neal. They had it for a week, told me a sensor needed to be replaced but never told me the cause of why it went out. When we picked it up, it had the check engine light on. They told us it's because there is some oil saturation and it will go away. That information did not sound correct at all, but I wanted to give them the benefit of the doubt. Took it to another service department immediately across the street and hooked it up to check for the check engine light and the code that came up was for the same sensor they "just replaced". Still giving them the benefit of the doubt we drove it for two weeks and the check engine light still remained on. Brought it back around November 10th and they still put us on the back burner forever and called to request more diag time, even though its still the same issue they never fixed, and they already should of gotten the approval from our warranty company, and what they were requesting to take apart they would of already had to do the initial diagnosis. What they were really asking is, "we didn't diagnose it properly the first time and do an actual inspection, so if you warranty company doesn't pay us for it, will you?' We could never get an actual update on what the problem is and when they would fix it. I left Nick the service manager 4 voicemails and still have never heard from him. The lady who answers the phone said it would be better if we just came in since Nick will not call anyone back. First they told us there is debris in the engine, then it might be a timing chain, now my 40k mile vehicle needs a new engine. Any time we wanted an update we would have to call and harass someone. I don't need a daily update, but a weekly one would be nice since they did have our vehicle for over a month. We brought it in the 2nd time November 10th and didn't get it back until December 18th. That whole time we didn't even get a loaner, even Nick promised us one and it never happened. My warranty even covers a loaner. Once we were able to pick it up they even lost our key. I would rather trade my Cadillac in then EVER go back there again. It was absolutely the worst experience I have ever had, I can't stop sharing my misfortunate story with everyone I interact with. I am still waiting for my promised RO’s so I can try to understand their shady business habits and see why my vehicle needed a new engine since they have yet to give me an explanation. My word of advice for the service department, turn your "read notification receipts" off on your phone, so when you read your clients text messages and deliberately ignore them for hours and days, they won't know. If you are reading this review and request for me to call in to talk about it- just have Nick listen to my many voicemails and I have left my contact information in those. More