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Jim Hudson Acura

Martinez, GA

4.8
179 Reviews

3520 Washington Rd

Martinez, GA

30907

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Showing 179 reviews

March 25, 2022

Very professional and customer friendly. Easy appointment times and was in and out. Vehicle was ready as promised More

by pdougyoung1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa
Mar 25, 2022 -

Jim Hudson Acura responded

Meeting and exceeding your expectations is always our goal at Jim Hudson Acura, and we're so pleased to hear we're hitting the mark. We can't thank you enough for relying on our team for professional and efficient service, and we look very forward to your next stop by!

March 21, 2022

Very personable, attentive, and responsive without a high-pressure sale. I walked in cold, and Jason, Shawn, and Kristyn spent the rest of the day and evening ensuring my wife and I were completely sati More

by Sig_63
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Darby
Mar 21, 2022 -

Jim Hudson Acura responded

Thanks for shopping at Jim Hudson Acura. We're thrilled to hear that our team was so helpful throughout the purchase of your vehicle. Safe travels!

March 19, 2022

I love it I always get awesome experience when working with Melissa!! She makes sure I don’t need anything and understands my car needs. Her customer service is overly exceptional!!! She makes things go More

by Lessie C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa
Mar 21, 2022 -

Jim Hudson Acura responded

Lessie, thank you for your confidence in Melissa and the team! We appreciate your business and we hope to welcome you back to Jim Hudson Acura for all your future service needs. Have a wonderful day!

March 19, 2022

Melissa and Mr Guilory went above and beyond to make sure everything got taken care of. Melissa even verified afterwards that my vehicle was running properly and said to feel free to call if anything goes wr More

by Kruffin66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa
Mar 21, 2022 -

Jim Hudson Acura responded

Thanks for trusting us with your vehicle! We're glad to hear that everything went smoothly and we look forward to your next visit to Jim Hudson Acura!

March 16, 2022

Awesome job as usual Ms. Melissa. Thanks for being so good at what you do. See you next time. More

by Steven
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ms. Melissa
Mar 16, 2022 -

Jim Hudson Acura responded

Thank you for the awesome review. We appreciate your kind words and we'll see you again soon!

March 15, 2022

My experience was outstanding. Chris provided amazing customer service/support. I definitely will be returning on a regular basis. More

by MsGaffney25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Mar 15, 2022 -

Jim Hudson Acura responded

We are proud to have earned your continued business and your terrific review! Thank you for choosing Jim Hudson Acura and for sharing your kind words about Chris. Drive safely until we see you again!

March 12, 2022

I was so impressed with my experience this time. My last experience was so bad I had debated on whether to bring my SUV back. I was greeted before I got out of the car, I was called concerning the c More

by Judy Newman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa
Mar 12, 2022 -

Jim Hudson Acura responded

Judy, it means the world to us that you allowed us another chance and that we impressed you! Our team has been working hard to make service as smooth as can be and to provide communicative and attentive care at every visit. We're so grateful that you've shared your experience, and we hope that you'll continue to put your trust in us to take care of your service needs at Jim Hudson Acura for many miles to come!

March 12, 2022

Friendly and convenient. Job done by knowledgeable personnel in a timely manner. Would recommend to friends. More

by erlenegraham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Banks
Mar 12, 2022 -

Jim Hudson Acura responded

Erlene, it means more than you know that you plan to recommend us to friends! We're happy to hear our expertise and professionalism earned us your support at Jim Hudson Acura, and we hope you're loving every mile in your new vehicle!

February 25, 2022

I love my service experience with Jim Hudson Acura. Melissa is the best! I have all my cars serviced here and Melissa is always friendly, helpful, and courteous. More

by greenst
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Davis
Feb 25, 2022 -

Jim Hudson Acura responded

It makes our day to hear you always enjoy working with Melissa and the Jim Hudson Acura service team! Thank you for the 5-star review and for trusting us with your vehicles' care - we'll see you again next time!

February 23, 2022

The dealership need to improve a lot. I was trying to fix an appointment for a lube and oil change as the first customer for tomorrow(feb24). I was told I will have to wait 2 to 3 hrs at More

by Acura 2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lance Spence, Jonathan McGuire, John Landis
Feb 24, 2022 -

Jim Hudson Acura responded

We are sincerely sorry for any inconvenience you faced. We take customer satisfaction seriously, and we are disappointed if you did not experience that amongst the entire team. In an effort to better understand the situation, we would appreciate an opportunity to speak with you about this matter. Please feel free to reach out to our General Manager, Joseph Guillory via email at jguillory@jimhudson.com or phone at 919-637-0817.

Feb 24, 2022 -

Acura 2020 responded

Before my maintenance call issue, you have a basic problem with your website survey structure. Issues of service should never ever be combined with sales or management. All of them are independent entities as a revenue source for the dealership. Please review the clutter in the survey and fix these issues as nobody has cared for all these years including the visitors and the dealership. Has any one in your organization or any of the auditors or the web designers who are paid by you have ever even cared to see the product they are providing to you in the website survey is a useful product? I will contact you some time around 1:30 pm in the afternoon tomorrow if it convenient. Regards

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