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Jim Glover Dodge Chrysler Jeep Ram Fiat - Service Center
Owasso, OK
454 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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454 Reviews of Jim Glover Dodge Chrysler Jeep Ram Fiat - Service Center
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September 02, 2019
Very accommodating Brooklyn was amazing to work with. Had recall work to be done. And was able to accommodate my schedule . I would reccomend service dept to others. Brooklyn was amazing to work with. Had recall work to be done. And was able to accommodate my schedule . I would reccomend service dept to others. More
by Ronnb
Employees Worked With
Brooklyn Parsons
August 31, 2019
Painless Quick efficient service with great shuttle service. Trevor in service was very knowledgeable and applied cupons to save me money. Ted the shuttle drve Quick efficient service with great shuttle service. Trevor in service was very knowledgeable and applied cupons to save me money. Ted the shuttle drver quite pleasrnt. More
by Guzi
Employees Worked With
Trevor,ted
August 30, 2019
not a good customer service experience We had a VERY bad customer experience. My wife left the dealership in tears. Our experience just reinforced our belief that anytime you deal with a l We had a VERY bad customer experience. My wife left the dealership in tears. Our experience just reinforced our belief that anytime you deal with a larger corporation you are merely a small cog in a large uncaring inattentive machine. In all fairness the executive management including Mrs Glover and service manager TJ gave the perception of remorse. the rest of the employees except Brooklyn (felt sorry for her she was caught in the middle) lacked people skill and technical expertise. if you have another choice for service give that a try. More
by MadAsHell01
Employees Worked With
August 30, 2019
My Service visit. I bought my Jeep st Jim Glover in Owasso, and the Service Department has been wonderful to work with on my “special” Jeep request. They get me in and I bought my Jeep st Jim Glover in Owasso, and the Service Department has been wonderful to work with on my “special” Jeep request. They get me in and out timely, which means everything to this professional. :) More
by Jeep lady
Employees Worked With
August 29, 2019
Still waiting for Service Dept Schedule appointment for Tuesday August 27, 2019. Dropped truck off Monday evening August 26, 2019. Dealership has not contacted us regarding the stat Schedule appointment for Tuesday August 27, 2019. Dropped truck off Monday evening August 26, 2019. Dealership has not contacted us regarding the status of repairs. Called afternoon of August 29, 2019 @ 1:54 pm and was told the service department would call back. Received call back at 2:14 pm. Craig said he'd find out status and call back. Stopped by @ 3:38 pm since no one called back. Was informed by Craig still didn't know status because he'd been busy. He said as soon as he got caught up which would be 10-15 minutes he'd check with the tech and give me a call. Was unable to confirm that truck had even been looked at. Still waiting on the call and its 5:23 pm. Rodney walked by several times and said he's got it pointing at Craig. Furthermore, I asked Craig..." If I schedule an appointment shouldn't I expect it to be looked at on that day." His response was the tech was busy and he didn't have an answer. More
by Jdwhart57$
August 28, 2019
great service and parts Have had great service in parts with Dustin and the service guys have been prompt and gotten it right both times I have been to them. Have had great service in parts with Dustin and the service guys have been prompt and gotten it right both times I have been to them. More
by Robert
Employees Worked With
Dustin, Rodney Case
August 28, 2019
Great service Service team knowledgeable and worked up best option for my vehicle. Service team visited me in the lobby and offered high performance SRT oil filter Service team knowledgeable and worked up best option for my vehicle. Service team visited me in the lobby and offered high performance SRT oil filter as an option rather than standard Mopar filter for my Dodge Charger. More
by Gray5050
August 28, 2019
Great Service and team I highly recommend this service and pets team. Very friendly, knowledgeable and go out of their way to make sure you have the best experience. I highly recommend this service and pets team. Very friendly, knowledgeable and go out of their way to make sure you have the best experience. More
by BParker
August 24, 2019
Quality service in minimum time This was my third time at Jim Glover end it was for a service recall on my jeep. Even when it is not their issue, they go above and beyond to make t This was my third time at Jim Glover end it was for a service recall on my jeep. Even when it is not their issue, they go above and beyond to make the situation right. I was greeted upon arrival, explained the process, Then we were shuttled to eat lunch since the service was going to take a couple of hours. To our surprise they finished early picked us back up and have us on our way. Continually impressed by the quality and time at Jim Glover Owasso! then we were shuttled to eat lunch since the service was going to take a couple of hours. To our surprise they finished early picked us back up and have us on our way. Continually impressed by the quality and time at Jim Glover Owasso! More
by Surgeberg
August 24, 2019
Good talkers, didn’t tell the whole story Did a recall on tailgate. Tore the bed rug off and didn’t inform me. Now I have to fix it. Would not recommend this dealership. I feel that when some Did a recall on tailgate. Tore the bed rug off and didn’t inform me. Now I have to fix it. Would not recommend this dealership. I feel that when something is messed up the customer should be told More
by Dong
Employees Worked With
Kraig
