Jim Glover Dodge Chrysler Jeep Ram Fiat - Service Center

Jim Glover Dodge is always awesome! The service is great and the technicians are friendly and knowledgeable. I wouldn’t think of taking my car anywhere else. and the technicians are friendly and knowledgeable. I wouldn’t think of taking my car anywhere else. More

My story with this Jim Glover location is long and very frustrating. However my most recent encounter with the service department is what I’ll refer to. I went in for an oil change, something simple. I had frustrating. However my most recent encounter with the service department is what I’ll refer to. I went in for an oil change, something simple. I had to stand there for 5-10 minutes before someone greeted me. There was 1 guy on the phone with a customer, another guy typing away on his computer who didn’t even acknowledge me standing there waiting to be helped, the service manager (who I’ve dealt with before) saw me and smiled then went back into his office without helping me. When the guy on the phone finally finished up his conversation he finally helped me out. He was very nice but I thought it was very rude how several associates passed by me and didn’t even offer to help or even at least tell me it would be a few minutes till someone could help me. This is not the first issue I’ve had with this location and it’s customer service. It may not seem like much but it means a lot to me for associates for be attentive and understanding with their customers. It took them at least 3 hours to get my oil changed as well. I’m giving TJ 2 stars because of a combination of the past experiences I’ve had with him and the experience I wrote about today. Rodney got 4 stars because even though he was busy he still helped me with a smile on his face and didn’t make me feel like an inconvenience. More

Friendly service staff. Comfortable waiting area. Jim Glover will be the only place I'll take my Jeep for service. Thank you for a great job. Glover will be the only place I'll take my Jeep for service. Thank you for a great job. More

Brookland Parsons Service department was fast & friendly. The waiting room is comfortable and the Coffee, Espresso, cappuccino machine is awesome. Service coupons are great helps seniors alot. Th friendly. The waiting room is comfortable and the Coffee, Espresso, cappuccino machine is awesome. Service coupons are great helps seniors alot. Thank you. More

Went in for service on Jeep. Always friendly and professional people everywhere. Need my windshield replaced and they are even taking care of this. Never have had a problem. But, if I did...I know professional people everywhere. Need my windshield replaced and they are even taking care of this. Never have had a problem. But, if I did...I know they would work hard to make it right. More

Always a pleasure to come to this dealership because they truly take care up their customers. They are always upfront and honest about time frames so if you are told 30 minutes it's close to 30 minutes truly take care up their customers. They are always upfront and honest about time frames so if you are told 30 minutes it's close to 30 minutes More

First time using Jim Glover service and my service advisor Craig made it an amazing experience. Because of him my wife and I found a new home! advisor Craig made it an amazing experience. Because of him my wife and I found a new home! More

I called Friday morning for an oil change appointment. I was able to drop off my car and the shuttle took me to work. At the end of the day I picked up my car with no wait! was able to drop off my car and the shuttle took me to work. At the end of the day I picked up my car with no wait! More

The service team was great, very friendly,helpful, and fast I will recommend them to my family and friends. and continue to use them for all my vehicles needs. fast I will recommend them to my family and friends. and continue to use them for all my vehicles needs. More

Great Customer Service Great customer service. Fast and thorough. I would recommend them for sure. The service department up front is always super helpful and welcoming. Goo Great customer service. Fast and thorough. I would recommend them for sure. The service department up front is always super helpful and welcoming. Good job Jim Glover! More