Jim Glover Dodge Chrysler Jeep Ram Fiat

Poor Customer Service Well, per last e-mail, I changed my star rating from a 5 to a 3. Today, I am changing it to a 1 and that is really too high. In my previous e-mail I Well, per last e-mail, I changed my star rating from a 5 to a 3. Today, I am changing it to a 1 and that is really too high. In my previous e-mail I stated that my wife and I would be purchasing a pre-owned vehicle from this location in the very near future. That, now, is NOT going to happen. Customer service is what I make my decisions on. This is in reference to my sister in law {Dollie Rogers} and her purchase of the 2014 Dodge Journey {cash purchase}. She FINALLY got to pick her vehicle up on Wednesday this week. Well, to our surprise, it still does not have spare tire. She paid $250 for the wheel and the parts attendant said it would be in this past Tuesday and he would get a tire for it for around $100 and have it put on the vehicle before she picked it up. Yeah.....didn't happen. For a fact, I could have bought the full size wheel from a salvage for way less than $100 and with my military discount I could have bought a decent tire for under $100. But we decided to give your dealership the money instead. Apparently, a BIG mistake! And.....when I sent my last e-mail it told me that someone would be in touch with me within 3 days. Yeah.....didn't happen. So, all that said; I WILL NOT be purchasing any vehicle in the future from ANY Jim Glover location and I will encourage all my friends and family to go elsewhere as well! This has to be one of the poorest examples of customer service that I have ever received in my 20 plus years of being in customer service. As you know, if you do something right......someone might tell 1 or 2 people. As well, if you don't do many things right.....someone WILL tell 10 people or more. I wish this had resulted in a better outcome for all parties involved. But you know what they say........."say la vie!" More

Great Overall Experience Scott did a great job and was informative and relaxed. He handled most of the work over email, phone, or text and all I had to do was come in to sign Scott did a great job and was informative and relaxed. He handled most of the work over email, phone, or text and all I had to do was come in to sign paperwork. More

They WILL find the vehicle you want! Save yourself some time & believe Scott when he says he will find you the vehicle your looking for if it’s not on their lot! I only regret not letting Save yourself some time & believe Scott when he says he will find you the vehicle your looking for if it’s not on their lot! I only regret not letting him do that for me from the start. He went as far as 500 mile radius to find what I was looking for and then when he did, it was here in no time. Very easy process. Would buy from again! More

Great . Real easy to work with and very transparent. If they don't have the right vehicle, they will find it for you. Communication was excellent. . Real easy to work with and very transparent. If they don't have the right vehicle, they will find it for you. Communication was excellent. More

Great experience! I would by from this guy anytime. Thanks for all your hard work! Thank you for showing me the truck that was best for my needs! I would by from this guy anytime. Thanks for all your hard work! Thank you for showing me the truck that was best for my needs! More

Excellent Customer service Thanks Jim Glover for the exceptional customer service! We look forward to doing business with you again! Love the new Jeep! Very courteous! THANK YOU Thanks Jim Glover for the exceptional customer service! We look forward to doing business with you again! Love the new Jeep! Very courteous! THANK YOU! More

Wrongs Made Right!! Today We met Mario Llamas the New Car Salesman. He went Over and Beyond to Right a Wrong!! In fact Our WHOLE EXPERIENCE TODAY WAS AWESOME!! We LOVE Today We met Mario Llamas the New Car Salesman. He went Over and Beyond to Right a Wrong!! In fact Our WHOLE EXPERIENCE TODAY WAS AWESOME!! We LOVE 💗 JIM GLOVER AND IT’S WHOLE STAFF!! Our Family has bought 4 Vehicles from Jim Glover since 2012, and will continue to do so!!! More

Excellent It was the best experience I have had at a dealership. Scott Lackey made my experience very smooth, easy, and quick. Definitely will be back It was the best experience I have had at a dealership. Scott Lackey made my experience very smooth, easy, and quick. Definitely will be back More

Awesome experience!!! Friendly and courteous staff made for a great low pressure experience. I definitely would recommend Scott Lackey to all my friends! He's a great sal Friendly and courteous staff made for a great low pressure experience. I definitely would recommend Scott Lackey to all my friends! He's a great salesman with an awesome personality! More

Top notch! Great experience and friendly service. With the help of Scott Lackey, was able to find exactly was I was looking for and the price I had budgeted. Great experience and friendly service. With the help of Scott Lackey, was able to find exactly was I was looking for and the price I had budgeted. More