Jim Falk Motors of Maui

Ultimate customer experience. I dread going into a car dealership, new or used. It’s funny because I’m also a salesperson. I made contact with a former client of mine and Jamie Seb I dread going into a car dealership, new or used. It’s funny because I’m also a salesperson. I made contact with a former client of mine and Jamie Sebring recommended Theresa Marler who was very personable and easy to work with. She also listened when I requested to see another Toyota model on their showroom lot. She didn’t try and convince me to see any other model. I liked that. Every thing I needed, she presented to me. Overall, my experience was a great one than my anxiety led me believe. I would recommend her highly when sending my family or friends to buy a new or used vehicle. Thank you Jamie, Jorge, and especially Theresa! More

Good customer service Richard was very courteous and although the oil change took much longer than expected due to short staff, he made up for it by discounting the price, Richard was very courteous and although the oil change took much longer than expected due to short staff, he made up for it by discounting the price, so I left satisfied. More

was greatly The service department was friendly great and knowledgeable. To they were also prompt in greeting us when we arrived. A very good experience at Jim Fa The service department was friendly great and knowledgeable. To they were also prompt in greeting us when we arrived. A very good experience at Jim Faulk Nissan More

Awesome! Great people,quick service.. they help me so far purchasing two cars. There service is amazing costumer service as best! They make my dream to have Great people,quick service.. they help me so far purchasing two cars. There service is amazing costumer service as best! They make my dream to have a new car come true! More

Excellent customer service. The service and the consistently pleasant and positive attitude at Jim Falk Motors of Maui, Nissan are matchless compare to the other dealerships that The service and the consistently pleasant and positive attitude at Jim Falk Motors of Maui, Nissan are matchless compare to the other dealerships that we've been to.Those qualities make it an absolute pleasure to work with you. It's nice to know that Jim Falk Motors of Maui, Nissan is a source that we can always count on. More

amazing customer service Ryan always helps me when I come to Jim Falk Nissan. He is so friendly and helpful. I always know that I am getting honest advice with him. I would Ryan always helps me when I come to Jim Falk Nissan. He is so friendly and helpful. I always know that I am getting honest advice with him. I would recommend Nissan to all my friends because of Ryan. Awesome Service! More

Great service Ryan always help me out with ny car and makes sure its running well and is up to date with all the services it needs. Ryan always help me out with ny car and makes sure its running well and is up to date with all the services it needs. More

It was great! I am enjoying my Kicks Sarah was very knowledgeable about the car I test drove. Had 2 different models ready for me to drive. The price was right and payments what I wanted Sarah was very knowledgeable about the car I test drove. Had 2 different models ready for me to drive. The price was right and payments what I wanted to pay. I felt no pressure to purchase car. I was happy they had the color and model I wanted so I could drive my car home that day! It was a great experience and didn’t take long once I made my decision. Sarah helped me connect my bluetooth and showed me how to use all the other features in vehicle. My car was clean and full tank of gas when I was ready to go! I would recommend Jim Falk to anyone. This is my third vehicle I have leased w/ Jim Falk. Happy w/ sales and happy w/ service dept. Ryan in service is also great! More

Great service Ryan always takes good care of me when I bring in my car for service! Quick and efficient service without extra unnecessary costs. Thank you! Ryan always takes good care of me when I bring in my car for service! Quick and efficient service without extra unnecessary costs. Thank you! More

Another great experience w Jim Falk Nissan All around successful visit. I liked the ability to communicate by text throughout the process. (From booking to when I was waiting in the showroom. All around successful visit. I liked the ability to communicate by text throughout the process. (From booking to when I was waiting in the showroom.) I had received a coupon by email for Oil and Lube Service for a promotional price that was actually cheaper than Walmart. Dealer quality service for an affordable price. I was sad to learn that Ron Hancock had left JF. He was a Service Manager extraordinaire. The people working the desk now are comparable to Ron. Sean took care of me this time and handled everything professionally. I have no complaints with him. I have long been a Goodyear or Walmart customer as it was a much better price, I am delighted to be able to get dealer level quality service. While waiting, I was checking out some items at the Parts Counter. The gentleman there was very friendly and helpful. All of the employees here seem to be happy with the company and that positive and friendly nature exists throughout the company, I have two observations or slight complaint. The service Dept was obviously very busy the day I took my 2016 Rogue in. i was told to expect a text indicating completion in about an hour and 15 mins. By the time I left it was almost 2.5 hours. Showroom is comfortable with internet. (Thank you). But not enough seats for the “waiters”. I found a chair in a remote corner which allowed me to work while I waited. Those arriving later were forced to just stand around. The other observation was that I was really surprised to see that massive amount of paper that was piled on the service agent desks. I think my visit encounter alone generated 10 pieces of paper. In the progressively paperless world we live in, I am a little surprised that they have not kept pace and still manage mountains of paper. More