Jim Falk Motors of Maui

To lease a car. Had an awesome experience with the Sales & Leasing person, Theresa Kapaku-Marler. She was friendly, very knowledgeable, and went out of her way to he Had an awesome experience with the Sales & Leasing person, Theresa Kapaku-Marler. She was friendly, very knowledgeable, and went out of her way to help me, a first time leasse. I ended up leasing a Nissan Rogue Sport. Thank you! More

good job Richard was my service rep, He did a great job. Had my truck ready to go a 1/2 hour early. Gave me a call to let me know and I absolutely appreciate Richard was my service rep, He did a great job. Had my truck ready to go a 1/2 hour early. Gave me a call to let me know and I absolutely appreciate the great service and follow up by both Richard and the service manager. Best service in town for sure. More

My service supervisor is good he is really helpful. Because they really concern on the problem of ur car. And they always give me some advice to make your car run better. So I’m always going back to the Because they really concern on the problem of ur car. And they always give me some advice to make your car run better. So I’m always going back to them to do service on my car. More

Pleasureable The service I received was excellent. Fast efficient and what all service centers should strive for. Thanks to Ryan who was very personable. I would d The service I received was excellent. Fast efficient and what all service centers should strive for. Thanks to Ryan who was very personable. I would definitely recommend coming here. More

My first bad experience. I hope it's the last. I brought my car in for a routine service. I was told it would take 4 hours and I would be notified when my car was ready. I never was notified. Af I brought my car in for a routine service. I was told it would take 4 hours and I would be notified when my car was ready. I never was notified. After 4 hours I called Richard, who is great and a valuable asset to pick me up at Maui Mall. He did. When I got back my car was ready and parked in a row of finished vehicles, I never received any notification. I had changed plans due to the length of time service took. Prior to this every experience have had at Jim Falk was 5 star. I often stop in just to talk to my salesman, Joe who is another valuable asset. We have even discussed getting a new Veloster and stay in touch. I hope my experience yesterday was just a bad day. See my text for more info. More

Always a great experience and service at Nissan It was really nice of the service department to take my car in at the last minute they always to is such a great job It was really nice of the service department to take my car in at the last minute they always to is such a great job More

Fast and helpful service It was very easy getting in for my service Ryan was very friendly and helpful and made sure the technician looked at a issue we had It was very easy getting in for my service Ryan was very friendly and helpful and made sure the technician looked at a issue we had More

Again as always very professional and knowledgable I have been with this service department since 2012 when I bought my car. I never went any other place to service my vehicle. I always receive good I have been with this service department since 2012 when I bought my car. I never went any other place to service my vehicle. I always receive good service. More

Daphne’s service teview Ryan Westberg is such a great asset to your company. I am always pleased with the service I receive as Ryan is very thorough and explains everything Ryan Westberg is such a great asset to your company. I am always pleased with the service I receive as Ryan is very thorough and explains everything in detail. I would like to comment that these service writers have a lot to deal with, so maybe having an extra body to help them out would be great as I noticed that no one was able to check in my car until I checked in with Ryan at the counter.. That would be great to have an extra body to do the checking in as soon as you drive into the service area More

Great Customer Service Rick in Service is always giving you updates on how your car is doing. I greatly appreciate that as I’m never left wondering. Always a pleasure to wor Rick in Service is always giving you updates on how your car is doing. I greatly appreciate that as I’m never left wondering. Always a pleasure to work with him. My only feedback would be that it would be nice to get a service sticker reminder on when your next service is due and even a quick car wash after getting your vehicle serviced would be a major plus. Mainland service departments certainly do that. More