Jim Falk Lexus of Beverly Hills - Service Center

SERVICE AND CARE. The service was performed in a very timely manner and handled with extreme courtesy which is a continuous standard at Jim Falk Lexus. I would buy an The service was performed in a very timely manner and handled with extreme courtesy which is a continuous standard at Jim Falk Lexus. I would buy another car at Jim Falk Lexus just to receive the high quality maintenance and hospitality. More

Lexus used to be THE BEST in customer service. Now? Not so much. Even the cashier/loaner dept was dismissive. I felt very nickeled and dimed, and I left feeling bummed out that I didn’t get the great servi so much. Even the cashier/loaner dept was dismissive. I felt very nickeled and dimed, and I left feeling bummed out that I didn’t get the great service that brought me to Lexus (from Mercedes) in the first place. This will probably be my last Lexus. More

Great Experience I go to Jim Falk for service for only one reason. Eddy Chavarria. He is wonderful and an asset to Jim Falk Lexus. Eddy explains what is needed for I go to Jim Falk for service for only one reason. Eddy Chavarria. He is wonderful and an asset to Jim Falk Lexus. Eddy explains what is needed for the car, is communicative during the service, and meets the promised time frame. More

Thoughtful and conscientious service Initially, the service department wasn't able to find and solve the issue I was experiencing with my interior lights because they needed to see them i Initially, the service department wasn't able to find and solve the issue I was experiencing with my interior lights because they needed to see them in darkness to understand which interior lights weren't working. I was in Beverly Hills last night right before closing and called Martha Gomez to see if she could see the issue firsthand and write up a new ticket for the service manager. She invited me to come right over. She got into the passenger side of my car and took a cell phone video of the missing/out lights to share with the service manager. She arranged for a loaner vehicle and I was on my way home in no time. Martha provides EXCELLENT customer-centered care every time I visit. She makes me feel that my concerns about my car are valid and that the Service Department will strive to solve the issue. I have many choices as to where to bring my Lexus to be serviced, but I choose Jim Falk because of Martha Gomez. More

Excellent! Excellent service! Josh has always been very helpful and I depend on his advise whenever I bring my SUV in for service! I also always like the loaner Excellent service! Josh has always been very helpful and I depend on his advise whenever I bring my SUV in for service! I also always like the loaner car I am given while waiting for my own car! More

Excellent Eddy was attentive and did his absolute best for the service to go smoothly. Eddy is very consistent with the quality of his work, Very satisfied. Top Eddy was attentive and did his absolute best for the service to go smoothly. Eddy is very consistent with the quality of his work, Very satisfied. Top rate, excellent! More

EXCEPTIONAL SERVICE IN EVERY REGARD JOSH KIM WAS SO HELPFUL IN EVERY WAY! PERSONABLE,AND KNOWLEDGEABLE! ANGEL VASQUEZ WAS ALSO VERY HELPFUL IN EVERY WAY! KEPT ME INFORMED OF PROGRESS I JOSH KIM WAS SO HELPFUL IN EVERY WAY! PERSONABLE,AND KNOWLEDGEABLE! ANGEL VASQUEZ WAS ALSO VERY HELPFUL IN EVERY WAY! KEPT ME INFORMED OF PROGRESS IN MY REPAIR AND ARRANGED TO HAVE MY CAR DELIVERED TO ME(I AM A HANDICAPPED PERSON) More

Very poor service. Cannot find the problem with the noise in the gas tank. Refuse to repair noise in my car. Keyes Lexus did repair my car no questions ask. in the gas tank. Refuse to repair noise in my car. Keyes Lexus did repair my car no questions ask. More

Both Alicia and Monica were extremely helpful and kind. I called the service department last week and spoke to Alicia after my "check engine" light went on. She was very helpful, suggesting that I check the I called the service department last week and spoke to Alicia after my "check engine" light went on. She was very helpful, suggesting that I check the gas cap (which was almost hanging off!), but it didn't fix the problem. I came in and Martha took care of my every need, even thought it was 6:30 in the evening. She arranged for a loaner and then called with the progress. I picked up my car, clean and fixed! Thanks for having such outstanding and caring service providers! More

Jim Falk is awesome! Freddy got a promotion, and Angel picked up right where he left off. Great people! Great service! I’m loyal to these guys! picked up right where he left off. Great people! Great service! I’m loyal to these guys! More