Jim Falk Lexus of Beverly Hills

Richard is amazing. He listened to me and made me feel at home. He is a valued asset to Jim Falk Lexus. He takes ownership of the problem and makes sure the customer is taken care of. That is the kind of cus home. He is a valued asset to Jim Falk Lexus. He takes ownership of the problem and makes sure the customer is taken care of. That is the kind of customer service I value. Richard was a huge help to me. Not only knowledgeable about the services and parts, he was extremely courteous, helpful and professional. He streamlined and simplified a tedious process for me and made helping me a priority. People like Richard are the reason I will continue to do business with Jim Falk Lexus year after year. More

Hi.. I've surveyed around 10 dealerships by visiting Hi.. I've surveyed around 10 dealerships by visiting them during last 2 weeks to purchase pre-owned vehicle 2008. I'm in charge of Samsung Marketin Hi.. I've surveyed around 10 dealerships by visiting them during last 2 weeks to purchase pre-owned vehicle 2008. I'm in charge of Samsung Marketing, so I'm very familar with customer service and it's importance. The service and attitude of James Shin(Jim Falk Lexus) toward customer is really professional and outstanding. I'll recommend this shop and James to my employees who are pursuing the great satisfaction. This is real ture ! More

Mike Kasabyan, Service Consultant at Jim Falk Lexus is "THE BEST!" He is HONEST and exercises Integrity and Professionalism always. Without a doubt I can always count on Mike to make sure that my service "THE BEST!" He is HONEST and exercises Integrity and Professionalism always. Without a doubt I can always count on Mike to make sure that my service experience is pleasant. I have referred several Family Members, Friends and Colleagues to him for service on their cars and their experience with Mike was great as well. When it comes to my car I'm very particular, so trust me when I say Mike Kasbyan is The Best! More

I brought my Lexus IS-250 to Jim Falk Lexus of Beverly Hills where I met Mike in the service dept. He was curtious and friendly but most of all honest and maintained excellent communication during the re Hills where I met Mike in the service dept. He was curtious and friendly but most of all honest and maintained excellent communication during the repair process. I didn't get the names of the other staff members but the overall experience was what you would expect from a Lexus dealership. Thank you Mike & Team! -Geoff More

I've owned 3 Lexus vehicles in the last 16 years and have always gone to this dealership. Service is consistently topnotch; attention always excellent. Assistant Service Manager Eddy Chavarria who has assis always gone to this dealership. Service is consistently topnotch; attention always excellent. Assistant Service Manager Eddy Chavarria who has assisted me since 2009 is a shining example of top rate customer service and probably the main reason why I won't go to any other dealer. My next car will still be a Lexus for sure, and a main factor for that decision is the A1 service that I get from this dealership. I certainly hope that Mr. Chavarria will be around for a long time as I cannot imagine anyone else taking care of me and my Lexus. Bravo! More

My service manager Juan is extremely helpful and knowledgeable, not to mention very polite. The service on my car is handled professionally and promptly. He also stays in touch with me should ther knowledgeable, not to mention very polite. The service on my car is handled professionally and promptly. He also stays in touch with me should there be any recall issues, which gives me peace of mind. I recommend him to all my Lexus-owning friends! More

Eddy is always polite, curtous, and professional. Both my wife and I go to him exclusively as he knows how to give top notch service. i dropped off my car before work, they had a car waiting for me and my wife and I go to him exclusively as he knows how to give top notch service. i dropped off my car before work, they had a car waiting for me and it was done by lunch so I was not incovienced. More

Eddie is by far the best person I have worked with and he always gives me a fair and honest assessment and price. He also remembers my preferences and needs every time I show up for service, which is a test always gives me a fair and honest assessment and price. He also remembers my preferences and needs every time I show up for service, which is a testament to the company's pride in providing quality customer service. More

Eddy Chavarria, the Assistant service manager helped me during my recent visit 4/21/2011. I have been going to Eddy for years and he always remembers me and my service history before looking it up. He is during my recent visit 4/21/2011. I have been going to Eddy for years and he always remembers me and my service history before looking it up. He is wildly helpful and understanding. I thought about buying a new Audi recently but didnt because I didnt want to have to drive all the way to Santa Monica where the service is no where near as good as his. More

Eddy Chavarria, the Assistant service manager helped me during my recent visit 4/21/2011. One of the gasket around the roof spoiler was coming loose and he told me not to change it since its not that impo during my recent visit 4/21/2011. One of the gasket around the roof spoiler was coming loose and he told me not to change it since its not that important and there is no need to spend $600 to replace it. Car was service promptly and he had notified me through the whole servicing process and asked for my permission before proceeding on repairs that was not disclosed before I drop my car off. Gave me a new 250HS as a loaner. I live in City of Industry and I will only go to Beverly Hills Lexus to do my service. Based on my experiences at different dealer ships, I think Beverly Hills Lexus was the most courteous and they do thing right and do things on time !! I would recommend everyone to go to Beverly Hills Lexus to have their car serviced !!! Better yet, look for Eddy. He's at the Robertson's location More