Jim Ellis Volkswagen of Kennesaw - Service Center

Easy service visits Jim Ellis VW makes a service visit easy. The waiting area is pleasant and inviting. Staff is courteous & helpful. I appreciate the text reminders. My Jim Ellis VW makes a service visit easy. The waiting area is pleasant and inviting. Staff is courteous & helpful. I appreciate the text reminders. My car has been ready when promised. More

Good customer support! When I arrived at Jim Ellis VW and Kennesaw, Arianna came right out and listened to what the problem was with our car and said she would take care o When I arrived at Jim Ellis VW and Kennesaw, Arianna came right out and listened to what the problem was with our car and said she would take care of it. It turned out we had a small leak where the blue mixes with the gas. They fix the leak and kept the car in extra day or so to be sure that everything was good. I also noticed that each Service tech jumps in and helps the customer. Rafael help me when I came to pick up my car because Arianna wasn’t in that day. You run a Smooth service team. More

Nice lobby The wait was not long. They offered coffee and tea. The lobby was nice. Customer service was great. Online appoint was easy to navigate. Thank you. The wait was not long. They offered coffee and tea. The lobby was nice. Customer service was great. Online appoint was easy to navigate. Thank you. More

Awesome Experience!!!! Shamar Banks was an excellent Salesperson. Kevin Chung and Matt were extremely knowledgeable and assisted with Financing plus Warranty/Maintenance Pl Shamar Banks was an excellent Salesperson. Kevin Chung and Matt were extremely knowledgeable and assisted with Financing plus Warranty/Maintenance Plans. Great inventory and selection. Very satisfied!!! More

Personalized customer service Great experience! The staff is not only extremely knowledgeable but also personable and eager to help. They truly make you feel like family and will Great experience! The staff is not only extremely knowledgeable but also personable and eager to help. They truly make you feel like family and will hi above and beyond to make everything perfect. I am a customer for life! More

Return visit, very disappointed. I purchased my ’09 Beetle in Denver and had great service from Larry Miller Volkswagen. After moving to Woodstock, I took it in for service to Jim El I purchased my ’09 Beetle in Denver and had great service from Larry Miller Volkswagen. After moving to Woodstock, I took it in for service to Jim Ellis because the trunk latch was only working sometimes and because the driver's window was not operating in sync with the convertible top. Total cost was $528.33 for the trunk harness and $633.07 for the window sync. I also paid $435.40 for oil change and brake work. Because I have a warranty, I paid only the $100 deductible for each of the two mechanical/technology repairs. When I took the car in, the convertible top was operating. When I got the car back, the convertible top was not operating - in fact, the motor that operated the top could not even be heard. I was told that the "switch" that operates the top had gone bad. Really? While it was in for service? I doubt it. Again, using the warranty, I was charged the $100 deductible of the total cost of “repairing the switch”, $457.67. When I questioned this, I was told that the repairs done in the first visit were not connected to the "repair" of the switch. Yet, the window had to be synced with the operation of the convertible top. Although I really like the service person I worked with, I feel that I, as well as my warranty company, was scammed on the “repair” of the “switch”. I drove out, determined to find another dealership for future service. More

Fenomenal service for my car My Passat lost it’s turbo functionality. This required a new filter which it was requested fro Germany 🇩🇪 since they didn’t have one in the US ; the My Passat lost it’s turbo functionality. This required a new filter which it was requested fro Germany 🇩🇪 since they didn’t have one in the US ; then something related to a heating system required to be changed. We were informed timely by Mr Rafael Sandoval who always apologized for the inconvenience. As ALWAYS the service and courtesy provided by the staff and outstanding assistance from Rafael are FENOMENAL!!! More

Not happy I was not satisfied with the level of service. They definitely did not meet my expectations. The other VW I went to met all of my needs flawlessly. I was not satisfied with the level of service. They definitely did not meet my expectations. The other VW I went to met all of my needs flawlessly. More

As Always As always, from the moment I pulled into the service bay, till the moment I drove off in my freshly serviced and washed Passat, everyone with whom I c As always, from the moment I pulled into the service bay, till the moment I drove off in my freshly serviced and washed Passat, everyone with whom I came into contact was polite and professional. I enjoyed waiting in the comfortable lounge, reading my book, sipping my complimentary coffee and munching on one of the snacks from the basket on the counter. The entire experience was easy and pleasant! More

Best time Fast and great. They made sure we were taking care of and even took the family to the mall while they work on our car. I would buy another car from th Fast and great. They made sure we were taking care of and even took the family to the mall while they work on our car. I would buy another car from this place. More