Jim Ellis Volkswagen of Kennesaw - Service Center

80k mile oil change Straightforward service. Appreciated that staff offered and explained recommended services but were not "pushy" about anything - like they were more i Straightforward service. Appreciated that staff offered and explained recommended services but were not "pushy" about anything - like they were more interested in maintaining a long-term service relationship with me than just hitting some short-term sales goal. This is a nice facility. Very clean, well-lit, and comfortable to wait in. It's a very good location. Biggest negative is that service at dealership is usually most pricey, but I like assurance that everything is done right. And so far (knock on wood) regular maintenance at dealer has avoided need for any major repair four years into ownership of this vehicle. More

No discounts offered My son brought the car in for service, He is 17 and forgot to ask for a discount coupon . Our CC has been serviced there since we purchased it new and My son brought the car in for service, He is 17 and forgot to ask for a discount coupon . Our CC has been serviced there since we purchased it new and we always received great service. My son said he was satisfied with the service he received from the service advisor and was treated very well. Just wish a discount had been offered. More

Courtesy check up I was in for a courtesy check up of my bew Golf GTI. I was promised it would take 60 minutes and I was out of there in less than 45 minutes. Tha I was in for a courtesy check up of my bew Golf GTI. I was promised it would take 60 minutes and I was out of there in less than 45 minutes. Thank tou ... More

Good but expensive Employees friendly and helpful, nice customer loung, and good location. I do feel the price of service is high. I new like to maintain my VW. I lik Employees friendly and helpful, nice customer loung, and good location. I do feel the price of service is high. I new like to maintain my VW. I like that you wash car after service. More

Simple Excellent service Attentive people always looking to help you. Friendly people as soon as you walk in you feel welcome and excellent service done on cars. After you Attentive people always looking to help you. Friendly people as soon as you walk in you feel welcome and excellent service done on cars. After you’re done you get complimentary car wash done so it’s great and looking forward to servicing my Passat here ! More

Fixed Recall part and Oil Change This dealership's service was awesome. Easy, hospitable, and they go the extra mile for your satisfaction. Would recommend to anyone who owns a VW! This dealership's service was awesome. Easy, hospitable, and they go the extra mile for your satisfaction. Would recommend to anyone who owns a VW! More

Saturday Service appointment My advisor Maria always makes sure my service needs are met. She clearly listens to my needs and explains everything and lets me know what going on w My advisor Maria always makes sure my service needs are met. She clearly listens to my needs and explains everything and lets me know what going on with the appointment. She arranged the shuttle service for me which was great. I know can always count on Jim Ellis VW for all my service needs. More

Excellent customer focused experience! Rafael provided what I would consider a perfect example of how to relate to the client, keeping me well informed throug customer focused experience! Rafael provided what I would consider a perfect example of how to relate to the client, keeping me well informed throughout. More

Great Service Always a pleasure coming in for service at Jim Ellis. Taken care of my car for almost a year now and I couldn’t be more satisfied. Also, I’d love to a Always a pleasure coming in for service at Jim Ellis. Taken care of my car for almost a year now and I couldn’t be more satisfied. Also, I’d love to add that Maria is exceptional and working with her is always so smooth. She take care of business well. More

Satisfied customer! DeMarkus Tate in the service center is always a consummate professional! I always feel appreciated as a customer and they ensure that my car is taken DeMarkus Tate in the service center is always a consummate professional! I always feel appreciated as a customer and they ensure that my car is taken care of in a timely fashion. Love the car wash as an added benefit! More