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Jim Ellis Volkswagen of Kennesaw - Service Center
Kennesaw, GA
481 Reviews
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481 Reviews of Jim Ellis Volkswagen of Kennesaw - Service Center
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November 13, 2015
Service Department POOR POOR customer service 6 months ago, I brought my car because of a leak on my back passenger right carpet. Coincidentally, my window was smashed three months before, so when 6 months ago, I brought my car because of a leak on my back passenger right carpet. Coincidentally, my window was smashed three months before, so when they inspected my car they found glass. They called me and asked if the wet carpet was the result of my broken window -fair assumption-. I told them NO. They did not find the leak origin and they concluded the water entered my car when it was broken. They dried my carpet. Luckily for me, the leak started again and I brought my car again to this Dealership, they remembered my case and told me AGAIN it was because my broken window and I have lost my guarantee before even checking it. I told them it was a really bad customer service. I went to another Dealership, Kuhn of Marietta. They found the leak and they are fixing my car under my Guarantee. I WOULD NOT RECOMMEND JIM ELLIS OF KENNESAW More
by Juan
Employees Worked With
Brad G, David Walski
