Jim Ellis Volkswagen of Kennesaw - Service Center

Superb work diagnosing and resolving GTI chassis issue Superb work provided in addressing a very annoying problem on my 2014 GTI. The GTI developed a disturbing pop and rattle in the floor pan / underneath Superb work provided in addressing a very annoying problem on my 2014 GTI. The GTI developed a disturbing pop and rattle in the floor pan / underneath the dashboard that occurred under braking and when making sharp turns. Kevin Hartley accompanied me on several test drives to understand the nature of the problem. He diagnosed and resolved this very nuanced problem with my chassis subframe and now my GTI is rock-solid thanks to his persistence and expertise. Rafael provided excellent customer relations in supporting me with a loaned vehicle and keeping me up to date on the work. He and Kevin demonstrated 100 percent commitment to finding and fixing the problem and they delivered! I am truly satisfied and appreciative - my car is returned to like-new condition More

Great Work as Usual Came in to have my windshield replace after we had purchased out 2014 Jetta SportsWagan. The service that we got was awesome, The guys got there as w Came in to have my windshield replace after we had purchased out 2014 Jetta SportsWagan. The service that we got was awesome, The guys got there as we did and was very helpful. We also got an alinement done as the paperwork suggested that the left front was out. The service department was able to get everything done in a timely fashion and we were very pleased. More

Very helpful employees and Awesome service Went in for a regular service, but was told the car needed more work. The service staff was very helpful in helping me understand the problem, telling Went in for a regular service, but was told the car needed more work. The service staff was very helpful in helping me understand the problem, telling me how long I could put it off, working with my schedule, finding a courtesy vehicle and scheduling a suitable service time. Quite a carefree experience. More

45 day courtesy inspecion In an out quick and easy. Was raining so car didn't get washed, could have vaccumed tho. Overall good experience. Would be nice to have more appt time In an out quick and easy. Was raining so car didn't get washed, could have vaccumed tho. Overall good experience. Would be nice to have more appt times on Saturdays. More

Very Helpful I was very happy with the service I was given. My car was in the shop for almost 2 weeks but they provided me with a loaner car and constantly kept me I was very happy with the service I was given. My car was in the shop for almost 2 weeks but they provided me with a loaner car and constantly kept me updated on the progress of my car as well. More

tire pressure light on almost immediately after service I have received several solicitations for my recent service experience. So many that it was annoying. Anyway, I had my car serviced and paid extra to I have received several solicitations for my recent service experience. So many that it was annoying. Anyway, I had my car serviced and paid extra to have the tires rotated. After a couple of days, the check tire pressure light came on. So I Tweeted them and responded to VW's service opinion email. But I haven't heard from the dealership. It seems like they are only interested in good reviews. More

Recall Service First, it took two phone calls and one email to get a copy of my service invoice. I never received the notice of recommended work. If I had not dema First, it took two phone calls and one email to get a copy of my service invoice. I never received the notice of recommended work. If I had not demanded a copy of the invoice I would not have known that my brake fluid was very low. More

AMAZING SERVICE CENTER AND STAFF!!!!! I have been going to Jim Ellis VW of Kennesaw since they opened. Bought a number of cars and don't plan on changing that anytime soon! The entire staf I have been going to Jim Ellis VW of Kennesaw since they opened. Bought a number of cars and don't plan on changing that anytime soon! The entire staff if amazing. I'm always treated like family!!! Service center is not different. Rafael S. is usually my service adviser, but I have worked with Arianna and Tate and they are always on the top of their game! always greeted at my car, with a warm smile and hand shake.......and always by name!!!! thanks again Jim Ellis staff for all you do! More

Lack of communication leads to disappointment Had a concern about a warning light that essentially disabled my 2014 Jetta TDI Sportwagon. Found it to be a low amount of coolant in the reservoir. F Had a concern about a warning light that essentially disabled my 2014 Jetta TDI Sportwagon. Found it to be a low amount of coolant in the reservoir. Filled is up and everything worked again. Wanted to schedule an appointment to have it checked out, using the online system. The only appointment I could scheduled was a 40,000 mile service requirement-the car only had 36,000 on it. Was not able to find my car model on the system, as it was not intuitive to me to look through the little dots as the bottom of the page. Thought the service would be about $400, but turned out to be over $800. Did not know this until I arrived at Jim Ellis in Kennesaw. This discrepancy did not seem to bother anyone-except me. No one came to keep me advised of the status of the service, although everyone else in the waiting room was visited at least once. No one at Jim Ellis seemed to be concerned until I responded to previous survey requests. Their offers to try to atone for this mix-up were miniscule and somewhat insulting. Probably going to be looking for a new location to have future service work. More

Best Service I went for the first inspection after the sale and Mr. Sandoval was very Professional and the Service received was #1. Keep the Good Work! I went for the first inspection after the sale and Mr. Sandoval was very Professional and the Service received was #1. Keep the Good Work! More