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Jim Ellis Volkswagen of Kennesaw - Service Center

Kennesaw, GA

3.9
481 Reviews

481 Reviews of Jim Ellis Volkswagen of Kennesaw - Service Center

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September 19, 2018

People were friendly and helpful. This is a good dealership. I always bring my Beetle back here. The building is clean and shiney. Some cars are inside to look at and employees are hel More

by DEW_HAYWOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua, Todd Brafford, Keenan Jones
Sep 20, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Hi, we are very happy to have provided you with such a positive experience! Thank you and we hope to be of service to you again!

September 19, 2018

Volkswagen Service This dealership obviously has great management. The customer service was outstanding. Demarkus Tate handled our issue from point. Will be using the More

by STENGERL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Demarkus Tate
Sep 20, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Hi, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!

September 18, 2018

FANTASTIC DEALERSHIP Helpful, friendly and knowledgeable people. The Service department was pleasant and quick. Dealership was very modern, cheerful and clean. Customer wa More

by D65SCHULTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Puckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Tsankov
Sep 20, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

We're happy you found our service team to be so supportive during your experience here at Jim Ellis Volkswagen Kennesaw! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 17, 2018

Great service but too expensive Steve was great and the Service was good but I can’t pay $260 for an oil change. That’s not value. I’ll have to use a non dealer service provider or More

by JEFF.MARLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Garvey
Sep 19, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Jeff, thank you for the high star rating and constructive feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

September 17, 2018

I drive out of my way to go to this dealership for service. Jim Ellis' service department is outstanding. Incredibly helpful, incredibly knowledgeable. They kept me updated throughout my service experience an More

by JSTEVENS0415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrianna was awesome!
Sep 19, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Hello, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

September 17, 2018

70K service plus a recall service Finished early! Needed the 70 K service for AddBlue, Oil, and Tire rotation. Also needed recall service on the AdBlue heating element. Gave a free More

by D_ANDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
?Steve in service
Sep 19, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Volkswagen Kennesaw. Please let us know if there is ever anything else we can do for you! Safe travels!

September 14, 2018

60 day complimentary inspection Everyone was helpful, courteous and knowledgeable from the time I arrived to when I left. My car operates well and the staff performed everything they More

by Lbutler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 19, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

That's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Please don't hesitate to reach out if there's anything additional we can do for you.

September 14, 2018

Service people are/were great! Another very nice experience at JE VW. I'm amazed at how friendly and helpful all the folks I've met there are. Keep ;up the great work! More

by TIGER_MOTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keenan Jones
Sep 19, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Your comments keep us motivated and working hard for all our guests! At Jim Ellis Volkswagen Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

September 14, 2018

New car service appointment They called me to schedule my free 45 day new car service appointment. Washed and vacuumed the car. Couldn’t be happier so far. Perk of buying new at More

by reneem.holly
Recommend Dealer
Yes
Employees Worked With
Oleg Robu
Sep 19, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Volkswagen Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance!

September 13, 2018

Oil & Filter Change The service from greeting to departing was excellent. The service was done quickly and efficiently. I am very pleased with Jim Ellis VW Kennesaw and w More

by jenga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arianna Durham
Sep 15, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Hello, we are so happy to read such a great review about Jim Ellis Volkswagen Kennesaw! If you're ever in need of more help, please let us know! Take care!

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