Jim Ellis Volkswagen of Kennesaw - Service Center

Friendly service, great waiting room and car was washed! Demarkus Tate did a great job. The car was quickly checked in and while I still have a service issue he will call me to fix this. Demarkus Tate did a great job. The car was quickly checked in and while I still have a service issue he will call me to fix this. More

Wait time was longer than I expected I was very pleasantly surprised that my 10,000 mile service was free (I had been given a quote of $85.00). As far as I know, this was only an oil chan I was very pleasantly surprised that my 10,000 mile service was free (I had been given a quote of $85.00). As far as I know, this was only an oil change, fluid check, tire check, but I waited for 2 hours on a Saturday morning. I probably would not post any review except the car wash they do when they return your car is just running a hose pipe over your car, as far as I could tell. It was not a very good wash, and they don't touch the interior at all. I really like the staff, though. Very nice and professional. More

Happy Service was outstanding customer service I could not have asked for better services. I hope you all enjoyed the Mango/ Strawberry Salsa. I love the Service was outstanding customer service I could not have asked for better services. I hope you all enjoyed the Mango/ Strawberry Salsa. I love the clean atmosphere. More

Always great service at Jim Ellis VW in Kennesaw, Ga. , I want to thank Arianna for her great service with our last visit. She is always friendly and professional when we come in for service. We have alwa , I want to thank Arianna for her great service with our last visit. She is always friendly and professional when we come in for service. We have always recieved awesome customer service from the Sales and Service departments. More

Always friendly and willing to listen. Good atmosphere, clean environment, helpful personnel, friendly, & free tea. Overall a pleasant experience. The service contacts are all very good. A Good atmosphere, clean environment, helpful personnel, friendly, & free tea. Overall a pleasant experience. The service contacts are all very good. Arianna was very pleasant. Larry is easy peasy. (very easy to talk to and deal with) More

Simple Service I had a few complicated issues with my VW Atlas including an airbag light and malfunctioning vent. Jim Ellis took care of my issues, notified me of re I had a few complicated issues with my VW Atlas including an airbag light and malfunctioning vent. Jim Ellis took care of my issues, notified me of recalls, and returned my car cleaner than I delivered it! More

Problem solved Came to dealerships to do warranty repair, car was pulling to the left, no question ask service department fix a problem. Will recommend dealership to Came to dealerships to do warranty repair, car was pulling to the left, no question ask service department fix a problem. Will recommend dealership to friend More

excellent I was very happy with the whole team at Volkswagen. I was in and out and the customer service was excellent. I like how during the wait I was updated I was very happy with the whole team at Volkswagen. I was in and out and the customer service was excellent. I like how during the wait I was updated on every thing about my car. More

First service As a first time owner of Volkswagen and first time bringing my car to a service shop, I have nothing but best to say regarding my experience there. Al As a first time owner of Volkswagen and first time bringing my car to a service shop, I have nothing but best to say regarding my experience there. All of the members where very helpful and the guest area was very confutable and convenient for my needs. It was a fast and efficient service. More

Service Department I love, love my Atlas and EOS convertible. You know what makes it even better, is the service department. I do not mind hanging out while I wait on my I love, love my Atlas and EOS convertible. You know what makes it even better, is the service department. I do not mind hanging out while I wait on my cars to be serviced. If I want to be driven home to wait or to a restaurant, they take me and pick me up. They are so nice. They go out of their way to please me, the customer. Rafael, Arianna and Glenn do a fantastic job and why I never mind stopping by, sometimes to just get my car washed and a quick hello. A shout out to the company for their recent dinner appreciation night for all their customers. It was fantastic. Thanks again. More