Jim Ellis Volkswagen of Kennesaw - Service Center

Excellent service Thank you for the awesome service I will never tak my vehicle to another location but Kennesaw. The driver, customer service , my initial drive up ser Thank you for the awesome service I will never tak my vehicle to another location but Kennesaw. The driver, customer service , my initial drive up service guy everyone gave me the CHICK-Fil-A service. More

Great service Everyone is so helpful and friendly! And I was updated periodically on status of repairs. I thought the cost of the oil change was high though. Everyone is so helpful and friendly! And I was updated periodically on status of repairs. I thought the cost of the oil change was high though. More

Battery replacement My battery died while I was waiting on my daughter to get out of school. I had someone jump me off and went to autozone upon arriving at autozone they My battery died while I was waiting on my daughter to get out of school. I had someone jump me off and went to autozone upon arriving at autozone they informed me that they couldnt install a battery for me. So I called jim Ellis vw and talked to a very nice gentlemen named Tate. I explained my situation to him and he worked me in the same day. I was so thankful that they could work me in. I have never had a bad experience with this dealers service department. They are very caring people there. I will be returning More

Recall Service I scheduled recall service over the phone and asked that an oil change also be performed. I dropped the car off the car off the night before and noted I scheduled recall service over the phone and asked that an oil change also be performed. I dropped the car off the car off the night before and noted the recall service and oil change on envelope for key box. The recall service was performed. However, the oil change was not. The staff was kind and curious as always, but it will be an inconvenience to have to bring the car back for an oil change on another date. More

Best car buying experience! This is the fourth car I've purchased and can honestly say this has been the best. Starting with the purchase of my vehicle to the servicing of my veh This is the fourth car I've purchased and can honestly say this has been the best. Starting with the purchase of my vehicle to the servicing of my vehicle. Jose, DeMarkus, and Stephen always exhibit genuine concern when I come into the location. It shows that they are truely there to offer first in class customer service. I definitely would recommend this place everytime. More

45 Day Check up Made the apportionment and arrived on time. The employees were knowledgeable and were able to explain what we could not figure out. The appointment wa Made the apportionment and arrived on time. The employees were knowledgeable and were able to explain what we could not figure out. The appointment was suppose to take 45-60 minutes and was done in approximately 45 minutes. The only concern was that the vehicle was suppose to have been cleaned up after the appointment and was partially washed and was not cleaned inside at all. More

New DSG for my R32 After 12 years and over 270,000 miles, my 2008 R32 needed a new DSG transmission. Service was performed within a week which included locating a new DS After 12 years and over 270,000 miles, my 2008 R32 needed a new DSG transmission. Service was performed within a week which included locating a new DSG and having it shipped to Jim Ellis in Kennesaw. Car has performed well with no problems. The only remaining issue is I forgot to bring in a 10% off coupon which would be a substantial savings considering the price of the repair. I'm hoping they will honor the coupon considering the repair was completed last Friday (8/23). Despite my forgetfulness, my service adviser, Rafael Sandoval, is great to work with. He keeps me informed during any service visit and is very professional and respectful with me at all times. Thanks to Mr. Sandoval and the Service Techs, I'll be back for my next scheduled service - hopefully with my coupon this time! More

Smooth and fast services Service advisor Maria was so great and made this process extremely easy for me. I had no idea what I was doing and she handled everything for me. I wa Service advisor Maria was so great and made this process extremely easy for me. I had no idea what I was doing and she handled everything for me. I was definitely upset that the mechanic that worked on out car "broke" all 10 lug nuts on my front wheels so they had to be replaced and then I was responsible for paying for it. They told me they "had to break then to get them off" to replace the part in the engine that needed to be fixed but I still think the edifice department should have coveted it 100%. Other than that everyone was extremely nice, I was worried I wouldn't have my car been for at least a month but it only took a week which was awesome. They we're fast, professionaland easy to work with with!!!! More

Specific for Stephen Gravey What a wonderful customer service he provided to me. He showed genuine care about my concerns on the A/C. Took time to gave me different options and w What a wonderful customer service he provided to me. He showed genuine care about my concerns on the A/C. Took time to gave me different options and went beyond my expectations. I had been several times in that location, since I got my car there, but Mr Stephen really got my appreciation. Thank you! Give him a raise! Lol More

Maria Maldonado for President!!! I never write reviews, but I wanted to let everyone know at Jim Ellis how incredibly helpful Maria was. I’m very thankful! Thank you! I never write reviews, but I wanted to let everyone know at Jim Ellis how incredibly helpful Maria was. I’m very thankful! Thank you! More