Jim Ellis Volkswagen of Kennesaw - Service Center

Prompt service I took my car to dealer for first 45 day courtesy inspection and was promise a complete carwash, when I got the car back they did a terrible job with I took my car to dealer for first 45 day courtesy inspection and was promise a complete carwash, when I got the car back they did a terrible job with the wash, I didn't expected a full detail just a basic wash but it was terrible even for a basic wash. This is the reason why I gave it 3 🌟 as for the service it was just an inspection. More

Good overall experience Jim Ellis again delivered with great service. Arianna was great in both noting the issue and in ordering the part for me. The repair is working out w Jim Ellis again delivered with great service. Arianna was great in both noting the issue and in ordering the part for me. The repair is working out well and the rental car experience was as good as it could be. My only request would be that they let me know sooner that they are going to have to keep my car overnight to get the work done, as it caught me off guard. More

Great service . Demarkus made me feel welcome and comfortable, and did some homework for me without me even asking, about my Passat's service history and future. . Demarkus made me feel welcome and comfortable, and did some homework for me without me even asking, about my Passat's service history and future. More

Glenn was awesome Glenn and his team took care of the problem with professionalism and concern for my time. Even when the painter didn’t show up that day. Glenn and his team took care of the problem with professionalism and concern for my time. Even when the painter didn’t show up that day. More

Great people I really enjoyed all the people I met during the buying process. Everyone went above and beyond to make sure I understood ever step along the way. I really enjoyed all the people I met during the buying process. Everyone went above and beyond to make sure I understood ever step along the way. I had a great experience with the service department when I returned to have a dealer installed option installed. I think it should be a great long term relationship. More

Great Customer service Arianna was very courteous and professional. Service was complete within stated time. I was apperiticiate who take care of their customers by respecti Arianna was very courteous and professional. Service was complete within stated time. I was apperiticiate who take care of their customers by respecting their time. More

20,000 mile maintenance service Completely satisfied with every aspect of my visit. The service staff performed required service quickly and efficiently, keeping me well informed wi Completely satisfied with every aspect of my visit. The service staff performed required service quickly and efficiently, keeping me well informed with progress of work. More

Good Service is still available. I received a letter about a recall for 2013-2017 VW's concerning the Engine Control Module (ECM). Everyone was friendly and efficient. They were also I received a letter about a recall for 2013-2017 VW's concerning the Engine Control Module (ECM). Everyone was friendly and efficient. They were also ready to get to work. The enviornment was comfortable and clean. There were refreshments while you waited, and WiFi available. The work was completed, and I was on my way before knew it...Thanks! More

I came in with my old car and drove out like I just bought i I came in to the dealership for my 30,000 mile servicing on my 2017 Jetta. As usual, I drove in to the garage and was me by 2 greeters who welcomed me I came in to the dealership for my 30,000 mile servicing on my 2017 Jetta. As usual, I drove in to the garage and was me by 2 greeters who welcomed me and directed me to my service advisor. He was busy with another client on the phone and made multiple attempts to grab the attention of another service rep to help me. After a brief wait, another service rep appeared and processed my service request with an impressive sense of urgency. I was late for my appointment, so I was worried about how this would affect my appointment, but I was fully accommodated. I submitted my key and signed the service request and went to lunch, did a little shopping and came back about an hour later. Usually, my car would have been ready before that for an oil change and inspection, but I was getting a 30k service package with a software update. So, after an hour of sitting in a very comfortable waiting room with free wifi, coffee, sodas and snacks...Magazines, large screen TV, wireless charging station and children's play area...I was approached by my service rep and given a thorough explanation of what the techs have reviewed on my vehicle. I was given all of the recommendations of what preventative maintenance needs were discovered and what I will need in the future of my car. After I made my decisions on my service options, he did not try to upsell me on anything or pressure me on services I should purchase. He informed me that my car would be out of cleaning, soon. When he returned to let me know my car was ready, I had already signed all of the service forms and was able to walk to my car and drive away. As I was aalking to my car, I noticed how much cleaner it was that when I brought it in, and one of the greeters was polishing the inside of my driver's-side window. I felt like I had just bought the car brand new, again. I've never been happier when I left than bringing my car here for servicing. I was extremely impressed with my experience. More

Warranty Battery Replacement I found a warm greeting immediately upon my entering the facility drive in. I was instructed to meet with Arianna, and she was professional, pleasant I found a warm greeting immediately upon my entering the facility drive in. I was instructed to meet with Arianna, and she was professional, pleasant and attentive. My car was serviced in an expeditious and efficient manner with all systems tested, fluids topped off and my car cleaned inside and out! This team went above and beyond to exceed my expectations. Kudos to the gentlemen in the waiting room who made sure that I had plenty to snack on and drink. More