Jim Ellis Volkswagen of Kennesaw - Service Center

Repair The service team at Jim Ellis Volkswagen is wonderful. They took the time to explain and troubleshoot the problem. Always professional and fair. Very The service team at Jim Ellis Volkswagen is wonderful. They took the time to explain and troubleshoot the problem. Always professional and fair. Very courteous. More

Attention to details and great communication Thankful I came to Jim ellis for my repairs! I was totally pleased with the service and especially with the customer service! I was kept up to date a Thankful I came to Jim ellis for my repairs! I was totally pleased with the service and especially with the customer service! I was kept up to date and never left wondering. Repairs completed in a timely manner. DeMarkus was fabulous!! More

Excellent service, She gathered all of the important information. She was very friendly and helpful. All my questions were answered competently. i was very pleased She gathered all of the important information. She was very friendly and helpful. All my questions were answered competently. i was very pleased with the process. More

Excellent service Arianna got me in an hour early and they fixed my car and checked it over with suburb service. I love this dealership service center Arianna got me in an hour early and they fixed my car and checked it over with suburb service. I love this dealership service center More

Check engine light Took car in for a check engine light (2018 gti) got me in with no appointment and diagnosed problem. Had to order part will be back sat for install, s Took car in for a check engine light (2018 gti) got me in with no appointment and diagnosed problem. Had to order part will be back sat for install, service advisor even walked me back to service bay so technician could explain everything. More

Good people...great dealership I took my wife’s 2016 Jetta into the service department for a recall notice. I was a little early for my appointment but it wasn’t a problem. From the I took my wife’s 2016 Jetta into the service department for a recall notice. I was a little early for my appointment but it wasn’t a problem. From the person who greets you when you pull your car in to the service advisor to the sales person I talked to, all were very friendly, helpful and professional. The service waiting area is very clean with comfortable furniture. My wife’s vehicle was ready when they said it would be and they took care of the recall issue. Just an overall great experience with a first class dealership. Looking forward to leasing a new VW when my wife’s lease is up. Keep up the good work Jim Ellis! More

Carole's review Everything was great! The waiting room is pleasant, I even found someone to turn the sound off on the tv so I could read in peace. Finished in two h Everything was great! The waiting room is pleasant, I even found someone to turn the sound off on the tv so I could read in peace. Finished in two hours. More

Great service and very quick to fix the problem We had to have the car towed in due to a failure to start. The service advisor came outside while we were getting the car unloaded and completed the We had to have the car towed in due to a failure to start. The service advisor came outside while we were getting the car unloaded and completed the whole check in process outside. She gathered all of the important information and even made sure we got everything out of the car before we left. The techs first guess ended up being the solution and he was able to have the car completed by the end of the next business day. More

20,000 mile service on my Jetta I always have a good experience when I take my car to be serviced at Jim Ellis. They do a thorough job when servicing my Jetta. The staff is very frie I always have a good experience when I take my car to be serviced at Jim Ellis. They do a thorough job when servicing my Jetta. The staff is very friendly and helpful. I love the waiting area for the customers who choose to wait there while their car is serviced. My car is always returned to me clean inside and out and the service department always goes over everything that they have done while servicing my car as well as fully explaining any problems that they encountered and corrected. This is the 3rd car that I have purchased from a Jim Ellis dealership and I have been very pleased with every one of my dealings and service with them. More

10K service - quick and easy Glenn did a great job listening to my needs. He set expectation and met them. Great job, Rafael assisted me on a minor issue upon my return. He was qu Glenn did a great job listening to my needs. He set expectation and met them. Great job, Rafael assisted me on a minor issue upon my return. He was quick and thorough. More