Jim Ellis Volkswagen of Kennesaw - Service Center

Perfect as always I can always count on the JIM ELLIS team to take care of my needs. The staff are always professional and concerned about what my needs are. I can always count on the JIM ELLIS team to take care of my needs. The staff are always professional and concerned about what my needs are. More

They forgot to call me when my car was finished I remained in the customer lounge longer than necessary. I finally walked up to the customer service desk and I saw my car outside ready to go. I inqu I remained in the customer lounge longer than necessary. I finally walked up to the customer service desk and I saw my car outside ready to go. I inquired about it, he said oh your paperwork says your car is black so I didn’t call you. Everyone was very friendly in the center, and answered my questions quickly. I was however, disappointed in the amount of time it took to get the oil change. More

Awesome service One of the reasons I always go with VW Kennesaw because they have a great customer service. I'm very pleased with the personalized treat that I recei One of the reasons I always go with VW Kennesaw because they have a great customer service. I'm very pleased with the personalized treat that I received Very happy with my new car! regards More

Tire pressure light Sensor issue for tire pressure - shop searched and found recall that was not yet corrected and fixed that as well. In and out in an hour and a half. Sensor issue for tire pressure - shop searched and found recall that was not yet corrected and fixed that as well. In and out in an hour and a half. Multipoint inspection performed and very detailed and informative More

they did a great job, thank you the service was fast and I would take my car here again . Cant not say enough good about them. Rafel the service manager was GREAT, Thanks the service was fast and I would take my car here again . Cant not say enough good about them. Rafel the service manager was GREAT, Thanks More

Professional s I had another great experience at Jim Ellis vw. I bought my first vw in 2014 from them. I never had any trouble s. Even though i didn't purchase my cu I had another great experience at Jim Ellis vw. I bought my first vw in 2014 from them. I never had any trouble s. Even though i didn't purchase my current vehicle there i was treated very well and will be going back for any future service needs.i received an emotion modification there and received a loaner vehicle which was very appreciated. More

Always helpful We have no purchased two vehicles from Jim Ellis. The salesman are always helpful and the finance personnel always work for the side of the buyer to m We have no purchased two vehicles from Jim Ellis. The salesman are always helpful and the finance personnel always work for the side of the buyer to make sure you get the best deal possible.the service department is second to none. True top notch service department and sales department will definitely recommend Jim Ellis VW to all of my friends. Came in for a recall on our 2014 VW Passat and end up buying a 2018 VW Tiguan. Our salesman, Larry Fitzpatrick showed us a good deal on trade and was able to make a deal that we just couldn't turn down as we had actually never wanted to trade the Passat in cause we loved it so much. Thanks to him and all the staff that helped us get the great deal we did. More

JIM ELLIS VW KENNESAW needs to be black listed. Five days after I left my VW with this company,got the phone call, come and get it. WE (the tech) have it fixed and ready. Drive 70 miles,pay almost $ Five days after I left my VW with this company,got the phone call, come and get it. WE (the tech) have it fixed and ready. Drive 70 miles,pay almost $3000.00 cash. VW is washed and pulled into service bay. Key is presented and I crank up my little VW and the motor is shaking and quaking my whole car. I decide this is not right,my little VW is running worse than when I left it here. Test drive away from JIM ELLIS VOLKSWAGEN KENNESAW. Before the first red light on Barrett Parkway the check engine light flashes on and stays on, heater won't heat,etc. Drive it back to JEVK. Turn it and key back in to service tech. I make sure service tech has my contact numbers. Now this was over 24 hours ago. Still haven't been contacted about my VW!!!! NEW EDIT-JEVW of Kennesaw is not capable of beingin the business of fixing a New VW Beetle older than 2006. WARNING- DO NOT TAKE A VW THAT YOU CARE ABOUT TO THIS DEALERSHIP. More

80,000 mile service They have a great place to wait, fortunately when my 3 hour estimate became 6. The safety recall was the reason, but they made it pleasant. Added a di They have a great place to wait, fortunately when my 3 hour estimate became 6. The safety recall was the reason, but they made it pleasant. Added a discount for my inconvenience. More

Oil change and recall repair Just an oil change and a recall repair. Left my car and a couples hours later I was called to be told my car was ready. When I arrived back at the dea Just an oil change and a recall repair. Left my car and a couples hours later I was called to be told my car was ready. When I arrived back at the dealership my paperwork was ready and my car was washed and ready too! More