Jim Ellis Volkswagen of Kennesaw - Service Center

In a pinch 1 week after buying a new Atlas Cross Sport the rear seat was having an issue. The dealership took care of it with emergency action, since I needed i 1 week after buying a new Atlas Cross Sport the rear seat was having an issue. The dealership took care of it with emergency action, since I needed it working for a long trip to Mobile AL. Thanks More

I had the most miserable experience with Jim Ellis Volkswagen of Kennesaw last month. I waited hoping my anger would disipate but it hasn't happened. I went to the dealership to have my oil changed bu Volkswagen of Kennesaw last month. I waited hoping my anger would disipate but it hasn't happened. I went to the dealership to have my oil changed but then a few days later the engine light mysteriously appeared. I took it back to the dealership and was told it would be an hour and a half before someone could look at it. I took the shuttle to work but never heard from anyone. I called to try and get an update from my service representative, Tate but had to leave a message. I finally received a message back from Tate at 3:00 stating that my fuel leak protection pump needed to be replaced but they had the part in stock to replace it. He stated that the cost to replace it would be 512.08 and I needed to let him know as soon as possible because they would possibly be able to repair it that day. I was later told that they did not have the part in and would not be able to get it until Monday. When Monday rolled around I again did not hear from anyone until a customer service representative, Amber contacted me because I had completed a negative online survey. She later contacted me again to let me know they were working on my car but couldn't give me a time frame for completion. I waited until 3:30 and attempted to contact the service representative, Tate but again had to leave a message. I never received a response. I finally drove to the dealership in my loaner car where I found Tate sitting in an empty service department at his station. I expressed that I was angry because they had had my car for two days and not received an update on the status of the repair. Tate had the audacity to argue with me and the service manager came out to talk to me. He advised me that he had trained the service department team himself which I would have been embarrassed to admit. He then walked me back to the cashier because my car was finally ready. The cashier told me that my total was $683.00. I advised him that I had been told it would be $512.04. He left I assume to speak with a manager regarding the situatuon and when he returned I was told that I owed $508.00. I paid and as I was walking through the showroom I heard the service department manager talking to two of the sales representatives and I heard one of them say that they had been dealing with "crazy customers all day." I have never been treated with such an apathetic attitude from any company and I believe that if I had been a man then I would have been treated with much more respect. I have always driven Volkswagens since I was fourteen however this experience was so miserable that I will not be purchasing another Volkswagen. More

I had just bought my car and while on the highway my back tire went flat. I was in an area that they’re doing lots of construction. I came back to the dealer and they got me a new tire no hassle. Atoosa Agap tire went flat. I was in an area that they’re doing lots of construction. I came back to the dealer and they got me a new tire no hassle. Atoosa Agapour was my service person and she was great!! More

Great Service The service provided is conscientious and always of the highest quality. Although there is VW service center closer to my home I selected this locatio The service provided is conscientious and always of the highest quality. Although there is VW service center closer to my home I selected this location due to the quality of service and respect provided to the customer. More

Recall for headlights As usual it is always a good experience when I come to your VW dealership. The people are always on top of their game and very helpful with any ques As usual it is always a good experience when I come to your VW dealership. The people are always on top of their game and very helpful with any questions I might have. The work is always done right too. That is very important More

Routine scheduled inspection Great customer service and my car’s issue was located and fixed under the vehicle’s warranty. Overall, Maria and the Jim Ellis service team was extrem Great customer service and my car’s issue was located and fixed under the vehicle’s warranty. Overall, Maria and the Jim Ellis service team was extremely friendly and helpful. More

Top Notch Service Experience The Service Department at Jim Ellis Kennesaw has been the Best and quite frankly, renewed my views of dealership service as a whole. I have been in m The Service Department at Jim Ellis Kennesaw has been the Best and quite frankly, renewed my views of dealership service as a whole. I have been in many times, from the routine maintenance, to the not so routine problem that needed fixing, as well as, any Recalls that have come up. Every time has been a Great Experience! Polite, efficient, courteous, and Zero turn backs. It is done right the first time on my TDI Passat. More

Quick and easy Made it super easy to get an oil service. The online reservation system is great. The customer service was top notch! Will go there again. Made it super easy to get an oil service. The online reservation system is great. The customer service was top notch! Will go there again. More

new wheels & tires Josh in parts is wonderful ... he helped us get larger wheels & tires for our new Tiguan (which we LOVE). The service department had everything ready Josh in parts is wonderful ... he helped us get larger wheels & tires for our new Tiguan (which we LOVE). The service department had everything ready to go when we arrived and it was a great experience. We are looking forward to working with this service team! More