Jim Ellis Volkswagen of Kennesaw - Service Center

Excellent, timely, professional, friendly satisfying service Jim Ellis Volkswagen is a place you want to go if you want to go to a business that shows they value their customers. I have always been pleased by th Jim Ellis Volkswagen is a place you want to go if you want to go to a business that shows they value their customers. I have always been pleased by their exceptional service. More

Half way to satisfaction The heater coil/core in my Volkswagen Routan was replaced in Feb. 2018, almost $900.00. Within a month I returned because of no heat, it was fixed. In The heater coil/core in my Volkswagen Routan was replaced in Feb. 2018, almost $900.00. Within a month I returned because of no heat, it was fixed. In the Fall I returned for the same no heat problem, it was fixed for 2 days and I had to return the vehicle again. When my husband carried it back, it was determined the thermostat was broken. The customer service personnel are amazing. Very courteous and are empathetic when sharing a large quote, this is most appreciated. My vehicle is always returned cleaned and ready to ride. Thank you! The waiting area is comfortable and child friendly; I was able to work undisturbed, while a parent entertained their child in the play area. Thank you! I just wish I did not have to return so many times, maybe it was possible to determine if the thermostat was broken on the 2nd visit instead of the 4th. More

Good service BUT bad smell!!!!! I brought my car in to have the gas gauge fixed. I was given a rental and the problem seems to have been fixed. However when I picked up my car I imme I brought my car in to have the gas gauge fixed. I was given a rental and the problem seems to have been fixed. However when I picked up my car I immediately noticed a strange sour orange smell. It smells like a bad air freshener that might be used to cover up a bad odor. It has Been 2 days and the smell continues to be noticeable every time I get in the car. I would like some to explain what was used in my car and the reason for using it. what can be done to get rid of this smell? More

Awesome always professional treatment from the service and sales folks in Kennesaw. Keep up the great work. always a pleasure to see the Jim Ellis foilks always professional treatment from the service and sales folks in Kennesaw. Keep up the great work. always a pleasure to see the Jim Ellis foilks More

I never leave disappointed! Stopped in a week ago for some new wiper blades. The cost was less than several auto parts businesses and they were also put on at no additional cost. Stopped in a week ago for some new wiper blades. The cost was less than several auto parts businesses and they were also put on at no additional cost. It was drizzling but they still got my car washed for me. Stopped in again this week for a recall. Everyone was friendly and it only took an hour. Shout out to Arianna for giving me one of her Christmas cookies, it was delicious. They always make sure my cars are serviced right and taken care of. Feels more like family now. More

Great service rep Stohen Garvey was exceptional He webt over and beyond to help me with my car. I highly recommend him and Jim Ellis. I been coming here for years an Stohen Garvey was exceptional He webt over and beyond to help me with my car. I highly recommend him and Jim Ellis. I been coming here for years and will continue because of guys like Stephen Garvey More

great service dept The service department is terrific. Customer service has always been tops, which is why I bought my new car there. Easy to get an appointment and they The service department is terrific. Customer service has always been tops, which is why I bought my new car there. Easy to get an appointment and they take you as soon as you show up. More

Customer service always kind and helpful Im always apprehensive when i take my car in to be serviced but I've been going to Jim Ellis for 2yrs and I've never had a problem with their service Im always apprehensive when i take my car in to be serviced but I've been going to Jim Ellis for 2yrs and I've never had a problem with their service or fairness no pressure to get repairs that i was not scheduled for. Great place. More

Best service! The service was quick and easy , guys were very nice and things were top notch! I would recommend these guys to anyone I know anytime! The service was quick and easy , guys were very nice and things were top notch! I would recommend these guys to anyone I know anytime! More

GREAT THE PEOPLE WERE WONDERFUL AND VERY HELPFULL!!!!!!!!! GREAT !!!!!!!!!!!!! KIND AND CONSIDERATE TIMELY. THEY WERE VERY HELPFUL . THEY WERE VERY TIMELY AND DID NOT KEEP US TO LONG. THEY HAVE ORDERED THE PA GREAT !!!!!!!!!!!!! KIND AND CONSIDERATE TIMELY. THEY WERE VERY HELPFUL . THEY WERE VERY TIMELY AND DID NOT KEEP US TO LONG. THEY HAVE ORDERED THE PART AND WILL CONTACT ME. More