Jim Ellis Volkswagen of Kennesaw - Service Center

This VW dealer has been very fair! I typically take my service needs to an independent mechanic but when I had a computer problem, they said they don't do that type of work, so I took i I typically take my service needs to an independent mechanic but when I had a computer problem, they said they don't do that type of work, so I took it to the Jim Ellis VW dealer in Kennesaw, GA. Although they had never heard of this strange computer glitch that showed I had a rear door that was open, causing my lights to stay on and my battery drain, they were able to quickly reprogram the onboard computer to take care of this problem. (I have a coupe with no rear door, LOL). And the price was much less than I expected, too! I wound up getting that and an oil change done for $150! Last year when I had a flat tire 100 yards from the dealership I pulled in at closing time and they put my spare tire on free of charge until I could get a new tire! I'm impressed with their service. More

Very professional.5 stars! This people are really professional. My concierge was Arianna Durham from the service department.I cant think of anything she can improve on.Overall r This people are really professional. My concierge was Arianna Durham from the service department.I cant think of anything she can improve on.Overall really nice experience.I would definitely recommend this place. More

2018 Atlas I purchased my 2018 Atlas with the assistance of Raul inMarch. I had my 1st service and recall updates performed. I also had an issue with my middle I purchased my 2018 Atlas with the assistance of Raul inMarch. I had my 1st service and recall updates performed. I also had an issue with my middle row seat which was rattling. The service dept was able to locate the issue and replace the part under warranty. DeMarcus Tate provided us with a vehicle until my Atlas service was complete. When my husband picked up my vehicle Jim Ellis service had washed it. What a pleasant surprise. More

Airbag recall & Oil /Filter service VW service Department has very professional advisor(s) on staff. They take the time to explain the work being done & update you as process is being VW service Department has very professional advisor(s) on staff. They take the time to explain the work being done & update you as process is being done. Had a recall for the airbag and the process took time to complete (order part, wait on part & install) had a good experience with VW service. More

Great service They had me in and out in no time with their great service. The loaner car was clean and they had it ready for me when I arrived. They had me in and out in no time with their great service. The loaner car was clean and they had it ready for me when I arrived. More

Routine service and oil change Service was scheduled at my convenience. I am always greeted courteously and referred to comfortable waiting area. Ariana kept me posted on service or Service was scheduled at my convenience. I am always greeted courteously and referred to comfortable waiting area. Ariana kept me posted on service orocess. My car was washed and cleaned. I am very impressed with the staff at Jim Ellis. It is very evident that customer service is a priority. More

Bad experience with routine oil change I had an early morning appt. to get and oil change and warning light checked on my son's passat. After I was done, I left to do some shopping. By 12:1 I had an early morning appt. to get and oil change and warning light checked on my son's passat. After I was done, I left to do some shopping. By 12:15pm I had a new warning light. Oil pressure low, turn off engine. I pulled into a parking lot only to find the car leaking oil everywhere. I called the dealership, was given a number to a towing company and was towed back to the dealership. I spent another hour waiting to find out the plug was not put back correctly. I had a 9am appt. I finally left at 3pm. I was not pleased at all. More

Excellant service Came in with a minor water leak issue and it was promptly addressed. Arianna is a very professional and friendly service advisor. Best dealership ev Came in with a minor water leak issue and it was promptly addressed. Arianna is a very professional and friendly service advisor. Best dealership ever. Very pleased. More

Excellent service and professionalism Had a fantastic experience with this dealership, everyone was friendly and professional. I was updated with my vehicle status at every opportunity and Had a fantastic experience with this dealership, everyone was friendly and professional. I was updated with my vehicle status at every opportunity and they completed the service earlier than they estimated. More

Service was excellent Brought my mothers car in for service. Matt and his team did a great job in taking good care of her car and getting it done in a timely manner. Tha Brought my mothers car in for service. Matt and his team did a great job in taking good care of her car and getting it done in a timely manner. Thanks Matt and his team! More