Jim Ellis Volkswagen of Kennesaw - Service Center

AMAZING service and beautiful waiting area!!!! WOW!!!! I have never been treated so well : ) Every person was beyond kind!!! The wait area is fantastic!! They even washed my car : ) SO HAPPY WOW!!!! I have never been treated so well : ) Every person was beyond kind!!! The wait area is fantastic!! They even washed my car : ) SO HAPPY More

Took our GTI in on the holiday for an emergent EPC/DTC! Ariana took me in following an emergent EPC/DTC light set while traveling on our family vacation. She efficiently processed us in, kept me updated whi Ariana took me in following an emergent EPC/DTC light set while traveling on our family vacation. She efficiently processed us in, kept me updated while I wandered the dealership, and got me out in time to celebrate my grandson's birthday on New Year's Eve. And to boot, the tech team was able to isolate the fault (a coil pack) and clear it, all in less than two hours. Well done! Oh, and the service team sang Happy Birthday for me, too! Hilarious! More

VW GTI 30,000 mile service The Service advisor at Jim Ellis VW in Kennesaw Arianna Durham was very helpful with this service. She took the time to explain things in detail. Thi The Service advisor at Jim Ellis VW in Kennesaw Arianna Durham was very helpful with this service. She took the time to explain things in detail. This service is one of the more expensive maintenance packages but she broke it down step by step, So I understood that to do the items separately would be more expensive in the long run. This was much appreciated because others service departments may have given a very basic response of "this is what you need". I decided to wait for my vehicle & Arianna came to update me on process during wait time. Which was also much appreciated.. More

I have to go back again I went in to get a new key and to get two keys programmed to my car. One did not work the right way but one of the service employees made it seem like I went in to get a new key and to get two keys programmed to my car. One did not work the right way but one of the service employees made it seem like it worked but when I got home it still didn’t work. Service manager was good help and is ordering a new one for me. More

Intake duct I recently purchased a used 2010 VW Passat from Jim Ellis Volkswagen. Subsequent to the purchase, I brought the car in for a complimentary inspection I recently purchased a used 2010 VW Passat from Jim Ellis Volkswagen. Subsequent to the purchase, I brought the car in for a complimentary inspection. It was noted that that the intake duct was missing. Jim Ellis ordered the part and replaced it free of charge instead of passing the cost off to me. Excellent customer service. They earned my trust and I will continue to take the vehicle back to them for service. More

Fantastic Customer Service! Matt Hamby was outstanding in his delivery of customer service and working with my deadline to get my car back on the road. I am leasing my Jetta and Matt Hamby was outstanding in his delivery of customer service and working with my deadline to get my car back on the road. I am leasing my Jetta and it had an issue outside the the warranty and he took care of it the same day with out hesitation. I was very impressed with the quality of service and will definetly be back because of him. Keep up the great work Matt! More

Great service Adam helped us to get the best available price for our 40000 mile service. Super helpful and friendly! He was new but did an excellent job. Adam helped us to get the best available price for our 40000 mile service. Super helpful and friendly! He was new but did an excellent job. More

Routine service Our 2004 Touareg has been services by Jim Ellis for over 100,000 miles and we have been delighted with the quality of workmanship, timely delivery and Our 2004 Touareg has been services by Jim Ellis for over 100,000 miles and we have been delighted with the quality of workmanship, timely delivery and ease of making a appointment...The customer waiting area and amenities make staying while routine service is preformed very comfortable... More

Superior Service was a painless experience. It was an absolute pleasure talking with them. When I traded in my Mercedes E500, I never realized, purchasing and Service was a painless experience. It was an absolute pleasure talking with them. When I traded in my Mercedes E500, I never realized, purchasing and having a vehicle serviced could be a smooth process. Dealing with Mercedes for years talking to people at the dealer, everyone was uptight or too busy. Here at Jim’s Ellis, they take selling and service to a all new level. By the way, I purchased my Jetta when they were closing for the night, stayed open to assist. Great people, great cars. Thank you. More

Great People, Great Service! From the moment I stepped out of my car till the moment I finished paying at the cashier's desk, my entire visit was perfect. Each person with whom I From the moment I stepped out of my car till the moment I finished paying at the cashier's desk, my entire visit was perfect. Each person with whom I came into contact was friendly and courteous and treated me as if i "mattered." This is a wonderful dealership with a wonderful group of employees! More