Jim Ellis Volkswagen of Kennesaw - Service Center

The Best Dealership! From the second you arrive staff is very attentive (opening your car door). They listen to what's going on with my car and keep me informed before doi From the second you arrive staff is very attentive (opening your car door). They listen to what's going on with my car and keep me informed before doing anything extra, telling me exactly what it will cost. The building is very comfortable and amenities are great. The mechanics have always done the work correctly the first time. All the staff is more than happy to help you in any way they can. Great dealership!!! More

Sponteneous,accurate on point. The Vw TEAM,looked like People who knew what they were doing which is very important.They were on top of the situation as soon as i got there.Thanks a The Vw TEAM,looked like People who knew what they were doing which is very important.They were on top of the situation as soon as i got there.Thanks again.Samuel Muchai. More

Service review The time I spent at the Volkswagen dealership with Steve was great! He had outstanding customer service, I would recommend him to anyone with a Volksw The time I spent at the Volkswagen dealership with Steve was great! He had outstanding customer service, I would recommend him to anyone with a Volkswagen in the area. More

Go in for an airbag safety recall, leave with a damaged tire I purchased a 2013 VW CC that had a couple of outstanding safety recalls. When the part became available for the airbag, I arrived at the appointed t I purchased a 2013 VW CC that had a couple of outstanding safety recalls. When the part became available for the airbag, I arrived at the appointed time. When the airbag was completed, the service department folks try to upsell you on all of these things that had nothing to do with why you are there. This time they told me I needed new brakes and that a tire was damaged on the sidewall and needed to be replaced. News to me, I drove there just fine. Within two miles of driving away the dashboard tire pressure monitor alerted me that I had lost 4lbs of pressure just since leaving their lot. Another mile down the road and it was down 6lbs. At that rate of loss, the tire would have been completely flat by the time they returned it to me after a 2.5 hour repair. They had to have caused the damage. It was fine when I brought it in. I don’t even know why they were messing with my tires or looking at my brakes. I took the car in for an airbag. An airbag! More

Seriously THE BEST dealership!! These guys are awesome - Tate especially! I have been bringing my car to him for the past 2 years and he ALWAYS goes out of his way to make sure I am These guys are awesome - Tate especially! I have been bringing my car to him for the past 2 years and he ALWAYS goes out of his way to make sure I am taken care of! The entire staff at this location is great - I have not met a single unfriendly person here. My experience here makes me so happy I own a VW vehicle. I will continue to bring my car here for all it's servicing, especially because of Tate! He is such a asset to your team! More

Pre-owned vehicle purchase A very easy, positive, no-stress experience working with Gary. Left with a great car at a very fair price. Will buy another vehicle there when needed A very easy, positive, no-stress experience working with Gary. Left with a great car at a very fair price. Will buy another vehicle there when needed and have already recommended you to friends. More

AWESOME!!! This is my third vehicle from Jim Ellis VW Kennesaw. The second and third purchases evolved when I was there for service. Each time I had been given a This is my third vehicle from Jim Ellis VW Kennesaw. The second and third purchases evolved when I was there for service. Each time I had been given an awesome loaner vehicle. A salesman walked through spoke to me by name and shook my hand, then a finance manager again spoke my name and shook my hand. No pressure at all. The next thing I knew i was transferring my belongings from my vehicle being serviced to a another brand new vehicle. My salesman, Larry Fitzpatrick and Finance Manager Matt Rock made it an awesome no pressure sales experience adding to the outstanding service experience I’ve received over the years with Rafael Sandoval and Adam Aroujo. I’m a Jim Ellis customer for life! More

Always take care of me This is the only place I get my car serviced. They always do a great job when getting my car serviced. Arianna is the best andbis always honest with m This is the only place I get my car serviced. They always do a great job when getting my car serviced. Arianna is the best andbis always honest with me about how long it will take when I bring it in. Great experience all around. More

Great customer service Very friendly service center. Advisors are great. They do their best to get services done as quickly as possible but can only control so much. I had t Very friendly service center. Advisors are great. They do their best to get services done as quickly as possible but can only control so much. I had to wait a few days for a battery to come in since they didn’t have it in stock but my advisor was quick to provide me with a loaner vehicle while mine waited for the parts to come in & work to be done. More

Oil change We have always appreciated the service at Jom Ellis. My only concern with this trip, I mentioned the smell of coolant from the engine. The mechanic We have always appreciated the service at Jom Ellis. My only concern with this trip, I mentioned the smell of coolant from the engine. The mechanic stated he could not replicate the smell. After traveling home, I smelled the coolant again and lifted the hood to investigate only to notice my coolant was almost empty in the reservoir bottle. After placing some G 12 coolant, I have not had the smell again. More