Jim Ellis Volkswagen of Kennesaw - Service Center

More than expected Usually you expect your salesperson to pass you to the service department when you have something come up. Not the case with Jose. He could give lesso Usually you expect your salesperson to pass you to the service department when you have something come up. Not the case with Jose. He could give lessons in providing excellent customer service. He took total control of making my service appointment the easiest I have ever experienced. More

Consistent Excellence The service techs really are excellent at this dealership, know the cars super well. I highly recommend this dealership to all VW owners with new and The service techs really are excellent at this dealership, know the cars super well. I highly recommend this dealership to all VW owners with new and with used vehicles. More

Very good Quickly found out what was causing leak in trunk. Handled warranty information. Cleaned car inside and out and had it ready for me when I picked up ne Quickly found out what was causing leak in trunk. Handled warranty information. Cleaned car inside and out and had it ready for me when I picked up next day. More

Great Service Provided. Attention to details especially re Service was very good and attention to recall requirements were very good. Oil service and tires adjustment was amazing. The way I was kept updated Service was very good and attention to recall requirements were very good. Oil service and tires adjustment was amazing. The way I was kept updated on the process was very important as I waited on my car. More

Great job by Adam and the service team I took my Routan in for a service appointment recently. I generally dread service appointments at dealerships, but Adam and his team took great care o I took my Routan in for a service appointment recently. I generally dread service appointments at dealerships, but Adam and his team took great care of me. Because of my extended warranty company’s lack of responsiveness, the repairs took longer than anticipated but Adam kept me in the loop everyday along the way. Will definitely recommend! More

Great Service by Jim Ellis Team Great service by Arianna and the Jim Ellis Service Team. I just purchased a 2018 Passat and the Service Team is excellent and Arianna and her team wer Great service by Arianna and the Jim Ellis Service Team. I just purchased a 2018 Passat and the Service Team is excellent and Arianna and her team were fantastic More

Such a great experience!! Everyone was extremely helpful and attentive!! I had a terrible experience with the dealer I bought my car from and was so pleasantly surprised with e Everyone was extremely helpful and attentive!! I had a terrible experience with the dealer I bought my car from and was so pleasantly surprised with every aspect of my service visit!!! My service advisor was informative and answered all of my questions! More

Great experience I brought the car in for a problem that turnout out to be just part of a recall. It was easily and quickly taken care of and they kept me informed abo I brought the car in for a problem that turnout out to be just part of a recall. It was easily and quickly taken care of and they kept me informed about it as soon as they had it all figure out. More

Amazing Advisor! Go see Steve Garvey! Amazing service department, I lucked out and have had Steve Garvey as my advisor dealing with my new Atlas. Although frustrated with my new purchase I Amazing service department, I lucked out and have had Steve Garvey as my advisor dealing with my new Atlas. Although frustrated with my new purchase I’m SOO THANKFUL I found an advisor that seemingly goes above and beyond to help diagnose things in an effort to get me to “love my Atlas.” I’ve had several cars and have never had an advisor like this. I recommend this service department but more so Steve Garvey. I’m fairly certain I won’t utilize any other advisor. It’s bad enough you have to spend time dealing with cars but at least you’ll have someone in your corner ensuring things aren’t ignored. My experience anyways. More

Excellnet As alway everyone here was great. Brought in my car to get check out and they were able to get me up and running again. I will continue to bring my ca As alway everyone here was great. Brought in my car to get check out and they were able to get me up and running again. I will continue to bring my car back for service. My 14 Jetta GLI is running like brand new. More