Jim Ellis Volkswagen of Kennesaw - Service Center

Great Service And Employees Came in for an oil change, was updated on things about my vehicle and even shown physically which was nice! Like how they keep customers in the loop! Came in for an oil change, was updated on things about my vehicle and even shown physically which was nice! Like how they keep customers in the loop! Service inside was great waiting area was comfortable as well! Will definitely be back for more services! More

Did a very good job on my warranty claim I was happy with the way they handled the warranty work on my new used Volkswagen. Courtesy and communication was very good. Parts availability took I was happy with the way they handled the warranty work on my new used Volkswagen. Courtesy and communication was very good. Parts availability took longer than expected but a loaner car was provided. More

So great! Amazing...so helpful. Rafael always goes above and beyond to take care of our needs. We’ve had quite a few issues with our little cc but Rafael is al Amazing...so helpful. Rafael always goes above and beyond to take care of our needs. We’ve had quite a few issues with our little cc but Rafael is always there and is making the process as easy as he can. More

Got my car back to me in about 1 1/2 hours Got the car back quickly and was picked up in 1 1/2 hours. Everything was repaired window works properly. It took a second time but Tate made sure th Got the car back quickly and was picked up in 1 1/2 hours. Everything was repaired window works properly. It took a second time but Tate made sure they knew what was wrong! He did a great job of making sure the window was properly repaired. More

Always great service We brought our 2012 Passat in for 2 recalls and 100,000 mile service. Our service advisor Demarcus Tate was very helpful and got us checked in and adv We brought our 2012 Passat in for 2 recalls and 100,000 mile service. Our service advisor Demarcus Tate was very helpful and got us checked in and advised he would notify us when the repairs were completed and ready for pickup. They completed the recalls and did the scheduled maintenance as promised but Demarcus called and advised us of a potential problem (timing belt) that needed to be addressed. When we picked the car up the next day when I got in the vehicle I noticed a warning light on and went back and asked Demarcus about it. He checked it out and took the vehicle back to the shop and corrected the problem. We have used Demarcus Tate as our service advisor for many years and he always provides superior service and advise. I would recommend this dealership to anyone. More

Service Arianna was as wonderful as always, she had me in and out within an hour. I enjoyed the snacks and coffee while I waited. Enjoyable experience. Arianna was as wonderful as always, she had me in and out within an hour. I enjoyed the snacks and coffee while I waited. Enjoyable experience. More

Always a good experience Other than them trying to upsell me on every optional service under the sun, it was a good experience. Giving a $1,400 quote full of not necessary opt Other than them trying to upsell me on every optional service under the sun, it was a good experience. Giving a $1,400 quote full of not necessary options when I come in for an oil change is a little ridiculous. With that being said, my salesmen wasn't pushy with those options so it was still a good experience. More

Making the best of a bad morning Thank you to the team (especially Tate) for taking car of my car (transmission issue) before the sun was even up. I came in extremely flustered after Thank you to the team (especially Tate) for taking car of my car (transmission issue) before the sun was even up. I came in extremely flustered after an accident and they were able to take care of the indicator light and other vehicle assessment needs before my day needed to start. I left much calmer than I came in. More

DeMarkus Tate the reason to buy a vehicle at Jim Ellis I drive a 2013 VW Touareg that I bought at Jim Ellis. I have only ever had my car serviced at this dealership because of the incredible personal servi I drive a 2013 VW Touareg that I bought at Jim Ellis. I have only ever had my car serviced at this dealership because of the incredible personal service that I receive every time with any problem. DeMarkus Tate is awesome!!! He remembers me, knows that I am on my own and goes above and beyond to make any problem his mission to resolve and get me back on the road. When it's time to replace my VW I"ll be buying another one just because of this service manager More

General maintenance I went in for a warranty repair and a basic oil change and tire rotation. Everyone was super nice from the people who greeted me when I got there. To I went in for a warranty repair and a basic oil change and tire rotation. Everyone was super nice from the people who greeted me when I got there. To the shuttle driver who was very friendly. Stephen was very helpful on many different levels, he is one piece of the puzzle that made the visit great. Thank you for the advice Stephan. More