Jim Ellis Volkswagen of Kennesaw - Service Center

Atlas Service Service was great. They set me up in a loner with no issues. They made sure everything was convenient to my schedule. Great service department that go Service was great. They set me up in a loner with no issues. They made sure everything was convenient to my schedule. Great service department that goes above and beyond! More

Amazing Service! I can’t say enough good things about Jim Ellis VE Service! I made an appointment online and Arianna Durham was my service contact. She’s friendly, k I can’t say enough good things about Jim Ellis VE Service! I made an appointment online and Arianna Durham was my service contact. She’s friendly, knowledgeable, helpful, and truly provides great customer service! My car service was done in a timely manner and I left feeling very comfortable that Jim Ellis VW Service takes fantastic care of my Jetta. Thanks! More

Fast and Friendly Service I went to Jim Ellis Volkswagen of Kennesaw for an express oil change. I arrived at 8 A.M. and was finished in about 45 min. I got a discount with a co I went to Jim Ellis Volkswagen of Kennesaw for an express oil change. I arrived at 8 A.M. and was finished in about 45 min. I got a discount with a coupon from the website. The service writer and the cashier were both very friendly. The lounge area was comfortable with drinks and snacks for the customers. I will be going back to this dealership for service in the future. More

Amazing Customer Service - as usual! I arrived Saturday morning without an appointment for an oil change and was immediately helped by Steve Garvey. He got my car in for service right aw I arrived Saturday morning without an appointment for an oil change and was immediately helped by Steve Garvey. He got my car in for service right away. I am due for a 60,000 mile service, but explained that I was moving over the weekend and didn't have the extra money for that at this time. He didn't pressure me, he said to call him when I was ready and he'd get me in. While I was waiting for my car to be serviced, my daughter came down to look because she was in the market for a car. Emily was her sales person and made my daughter feel right at home. Emily was patient and understanding. Having a younger sales person to assist daughter (she is 21) was a perfect match - they got each other. Matt made the finance paperwork a breeze as well! My daughter walked out with a new car herself. It was a win/win all around. More

10,000 mile service I'm always taken care of when I bring my vehicle in. The dealership is clean, organized, and filled with friendly, helpful employees! Feels like famil I'm always taken care of when I bring my vehicle in. The dealership is clean, organized, and filled with friendly, helpful employees! Feels like family More

Kept me informed Brought my 2015 TDI Sportwagen in for 60K Maintenance. Had a great service adviser. He informed me that there was still a recall for engine software Brought my 2015 TDI Sportwagen in for 60K Maintenance. Had a great service adviser. He informed me that there was still a recall for engine software that would take three days and provided me with a loaner. The software update took over a week to complete, but Steve kept me informed as promised on the reasons for the delay. I'm never happy when work takes longer than expected, but I appreciate the responsiveness and honesty this dealership provided. More

Service Demarkus was very helpful and provided excellent customer service. Although I was unable to use my service protection plan at this location, he went t Demarkus was very helpful and provided excellent customer service. Although I was unable to use my service protection plan at this location, he went the extra mile in calling to verify where I should go. I will be returning to Jim Ellis VW! More

AFTER OWNING 7 BUGS WHAT CAN I SAY..... I AM ON MY 7TH V.W. BEETLE...ABSOLUTELY LOVE THE CARS. I HAD A HUGE ISSUE WITH MY 2013 AND THE TEAM AT JIM ELLIS (ONCE MY HUSBAND GOT INVOLVED, WE WOM I AM ON MY 7TH V.W. BEETLE...ABSOLUTELY LOVE THE CARS. I HAD A HUGE ISSUE WITH MY 2013 AND THE TEAM AT JIM ELLIS (ONCE MY HUSBAND GOT INVOLVED, WE WOMEN STILL DON'T GET TREATED LIKE WE KNOW ANYTHING) GOT TO WORK TO REPLACE THE CAR WITH A 2014 WHICH LOOKED EXACTLY LIKE THEW ONE I HAD. WHEN THE NEW ONE ARRIVED AT THE DEALER IT WAS A BIT DIFFERENT WITH THE HUB CAPS AND THE EXHAUST TRIM. ONE OF THE GUYS IN A SUIT GOT DOWN ON THE GROUND AND PUT MY HUB CAPS AND EXHAUST PIPE COVERS FROM THE 13 ON TO THE 14.....I DO MISS VERY MUCH AARON THE SERVICE ADVISOR. HE WAS MY ADVISOR AT GOSSETT V.W. AND THEN HE CAME TO WORK FOR YOU....A TERRIFIC GUY WITH LOT'S OF PATIENCE. SINCE YOU WILL NO LONGER BE MAKING THE BUG.... THE ONE I HAVE WILL BE WITH ME UNTIL I DIE! WHAT CAN YOU DO TO BE BETTER.....GET BACK AARON. More

Great customer service The service department has great customer service. They greet you with a friendly attitude and go over the details of your visit. The waiting area is The service department has great customer service. They greet you with a friendly attitude and go over the details of your visit. The waiting area is comfortable and makes you feel at home. More