Jim Ellis Volkswagen of Kennesaw - Service Center

Tire Rotation I went some place else for oil change and was told the bolt was overtighned and could not perform tire rotation. Jim Ellis rotated the tires and also I went some place else for oil change and was told the bolt was overtighned and could not perform tire rotation. Jim Ellis rotated the tires and also there was not any issues with bolt and tires were rotated and exterior car was washed and I was Amazed how clean exterior was. Next oil change I will be going to Jim Ellis More

Great experience, staff are very knowledgeable of the cars I came in for my 20,000 mile service. I also mentioned that I noticed water sloshing around in the rear gate a few months ago (after a night of heavy I came in for my 20,000 mile service. I also mentioned that I noticed water sloshing around in the rear gate a few months ago (after a night of heavy rain). The technicians took the panels off the gate to check for water damage, which thankfully there was none. Everything was covered under the warranty. Arianna was the service employee who was helping me out. She is very knowledgeable of the cars and which parts tend to go wrong. She was also able to thoroughly explain what was checked/cleaned in the rear gate. More

Adam will be missed Adam did a wonderful job explaining to me what was going on with my car. He also helped me get better deals with my insurance company. I had a wonderf Adam did a wonderful job explaining to me what was going on with my car. He also helped me get better deals with my insurance company. I had a wonderful time talking to him on his last day at work. More

First Class Service!!! Hats off to Jim Ellis Volkswagen. From the time I first stepped in the door looking to purchase, to this my first 30 day check up at the service depar Hats off to Jim Ellis Volkswagen. From the time I first stepped in the door looking to purchase, to this my first 30 day check up at the service department I have been treated the way a customer should be treated. Everyone has been polite and professional, ready and willing to serve. Their service department is well organized and fast. The waiting lounge is very comfortable to the point that I almost didn’t want to leave Lol. I do not know if this is Jim Ellis or Volkswagen standard but whichever they sure got it right! Thanks JIM ELLIS! More

Tiguan Tailgate Can't give 5 stars as the online car service appointment was not functioning. Billy Atkinson did follow up when I left a voice mail and set up an app Can't give 5 stars as the online car service appointment was not functioning. Billy Atkinson did follow up when I left a voice mail and set up an appointment with Adam Araujo, who did a fantastic job getting me into a loaner while my 2018 Tiguan's Tailagate was being returned to an operating condition. There was a delay in getting the part, but it was not a problem as I just kept trucking in the loaner. Enjoyed the ride to work in the 'scooby doo mystery machine' shuttle. Keeping it fun, when it could have been otherwise. Thanks. More

Quick, courteous and helpful Easy check-in, pleasant surroundings, pleasant staff, did the work for less than the estimate, called to let me know when the car was ready, had me ou Easy check-in, pleasant surroundings, pleasant staff, did the work for less than the estimate, called to let me know when the car was ready, had me out in no time. More

Polite, great communication Knew exactly how much the service would cost before they did the work. Waiting area was very nice with free wi-fi. Everyone was very nice and friendly Knew exactly how much the service would cost before they did the work. Waiting area was very nice with free wi-fi. Everyone was very nice and friendly. Car was washed very clean as part of the service. More

GREAT SERVICE AND KINDESS BY ALL........................ We have been with Jim Ellis for approximately ten years plus now, and are most pleased with their service and kindness shown to both my wife and mysel We have been with Jim Ellis for approximately ten years plus now, and are most pleased with their service and kindness shown to both my wife and myself. We always touch base with Larry Fitzgerald, as he sold us our 2018 Wolfsburg Edition VW. Larry is a super person and just a great guy to know. The Kasers More

Fix tire sensor- follow up install part A good team out there handling services. There is a lady at the first service desk, Adrianna. She is very GOOD! Every time I go there regardles A good team out there handling services. There is a lady at the first service desk, Adrianna. She is very GOOD! Every time I go there regardless of busy or other, she jumps in and says I can take care of you now. Give her a raise and have her deal with more customers who are busy coming in and smiling when they leave. THx Kurt More