Jim Ellis Volkswagen of Kennesaw - Service Center

Steve was straightforward and upfront concerning the service we required on our Jetta today. He was able to help us get the appropriate servicing completed. Steve is an excellent asset to this company. service we required on our Jetta today. He was able to help us get the appropriate servicing completed. Steve is an excellent asset to this company. More

I had a pleasant experience. I was selling my car and Greg offered an awesome price for it.He worked super quick and efficiently! I was selling my car and Greg offered an awesome price for it.He worked super quick and efficiently! More

2 hours for an oil change, with an appointment? No tire rotation or warranty maintenance required. This was my last pre-paid maintenance, and the last time I come back here for service. Perhaps No tire rotation or warranty maintenance required. This was my last pre-paid maintenance, and the last time I come back here for service. Perhaps you should go down the street to Toyota and see how they consistently get us in an out in 20 minutes or less - every single time. Real lack of initiative and zero communicative updates during the marathon oil change. More

Took my vehicle in for service as I had an engine light on. Service advisor was awesome (Desi) and they got the car back to me in a much shorter time they anticipated. I would definitely be back and that’s on. Service advisor was awesome (Desi) and they got the car back to me in a much shorter time they anticipated. I would definitely be back and that’s saying a lot as I realize I’m a PIA with my car. More

I came in and asked if someone could help my daughter with her car and Raul stepped up to the challenge. He was great and took his time to walk my daughter through her new ‘22 Tiguan. Thanks Raul! with her car and Raul stepped up to the challenge. He was great and took his time to walk my daughter through her new ‘22 Tiguan. Thanks Raul! More

Steve Garvey the Service Advisor quoted me on a set of 4 tires on the last day of their sale at $750 , I confirmed twice but when I closed out the price was $1100. I felt robbed and cheated. I have bought 2 tires on the last day of their sale at $750 , I confirmed twice but when I closed out the price was $1100. I felt robbed and cheated. I have bought 2 cars and this is how they treat loyal customer. Steve Garvey admitted to marking the mistake but didn’t correct it . More

DeMarkus is a true asset for Jim Ellis VW's Service Department! He is a game changer. He made my wife feel welcome and that she has someone who is watching out for the customer. It is refreshing to hav Department! He is a game changer. He made my wife feel welcome and that she has someone who is watching out for the customer. It is refreshing to have a car dealership's service department shine when it come to customer service and doing the right thing! Thank you DeMarkus!! More

Excellent customer service! Thanks, Stephen. Very knowledgeable and informative. He certainly knows his cars! Will recommend Jim Ellis and team to all. We actually bought a new 2021 Jetta instead of knowledgeable and informative. He certainly knows his cars! Will recommend Jim Ellis and team to all. We actually bought a new 2021 Jetta instead of repair! More

Bought this car 10 days prior to the battery dying. We had been told by the salesperson, “it’s certified, you have nothing to worry about” Drove it back to Jim Ellis and was told the battery was fine when had been told by the salesperson, “it’s certified, you have nothing to worry about” Drove it back to Jim Ellis and was told the battery was fine when they sold me the car and that they would meet me half way on the price. I said, Fine, do it. Out of curiosity I looked online for a battery. I was charged $139 for the battery at Jim Ellis and found a comparable battery (Duracell- they make ok batteries I believe) for $139. It is unfortunate that my very positive experience is now not so positive based on this sort of price gouging and disingenuous representation of costs. This is the second negative experience I have had with Jim Ellis Volkswagen of Kennesaw’s service department. More

I visited Jim Ellis to get the used Outlander that I had recently purchased there serviced. I did not have an appointment so I was prepared to be there until they were able to get to me, which was initially recently purchased there serviced. I did not have an appointment so I was prepared to be there until they were able to get to me, which was initially estimated to be a couple of hours. After discussing the nature of the service, Tate went above and beyond to get me in and out as quickly as possible and along with some assistance from my salesman, Jose, completed the service at no charge! I was truly impressed by the level of customer service and professionalism displayed at Jim Ellis! More