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Jim Ellis Volkswagen of Kennesaw - Service Center
Kennesaw, GA
481 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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481 Reviews of Jim Ellis Volkswagen of Kennesaw - Service Center
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February 26, 2019
20K Check Up Brought my 2018 Atlas in for it's 20K mile service. From the minute I stepped out of my car, DeMarkus was there to help every step of the way. He we Brought my 2018 Atlas in for it's 20K mile service. From the minute I stepped out of my car, DeMarkus was there to help every step of the way. He went out of his way to make sure I was accommodated and got my service completed in a timely fashion. Love this dealership and service center! More
by JENNIFER.SIMPSON
Verified CustomerEmployees Worked With
DeMarkus Tate
February 26, 2019
Excellent Service Excellent service, short waiting periods, and the service agents communicate with the customers in an effective manner. Even went out of their way to Excellent service, short waiting periods, and the service agents communicate with the customers in an effective manner. Even went out of their way to washed and clean my mats while it was starting to rain. Thank you for the great service and I will continue to come service my car here! More
by beverly8
Employees Worked With
Matt Hamby
February 25, 2019
100 k service and check engine light Service was fine and diagnostics found the check engine problem that was fixed in a timely manner. The car was washed and also the inside was cleaned. Service was fine and diagnostics found the check engine problem that was fixed in a timely manner. The car was washed and also the inside was cleaned. More
by Tim
Employees Worked With
DeMarkus Tate
February 23, 2019
great service Love the service. People are always happy and willing to help you. Customers service is the best. Mr. Steve help us in all our questions Love the service. People are always happy and willing to help you. Customers service is the best. Mr. Steve help us in all our questions More
by SASKIAAGREDANO
Employees Worked With
Stephen Garvey
February 23, 2019
Like family! Rafael and the rest of the service team always treat me like family! And sometimes when needed a loner car! They make it easy!!! I only Trust them wit Rafael and the rest of the service team always treat me like family! And sometimes when needed a loner car! They make it easy!!! I only Trust them with mine and my wife’s VW! More
by CHADGILBERT13
Employees Worked With
Other Employees :
Gib McClure, Arianna Durham, DeMarkus Tate, Matt Hamby
February 22, 2019
Best dealer service center in Atlanta Arianna is a top notch Service Advisor. Her politeness, friendliness and her desire to please the customer is highly commendable. Hands down the best Arianna is a top notch Service Advisor. Her politeness, friendliness and her desire to please the customer is highly commendable. Hands down the best advisor I ever worked with at any dealership, which is why we bring or Jetta and Passat to Jim Ellis Kennesaw More
by ROCKDEB54
Employees Worked With
Arianna Durham
February 22, 2019
A dealership that looks out for their customers. I think Jim Ellis VW of Kennesaw Georgia is a really great dealership because they really look out for their customers even if you didn't buy the car I think Jim Ellis VW of Kennesaw Georgia is a really great dealership because they really look out for their customers even if you didn't buy the car from them. I have had ongoing electrical and transmission problems with a 2016 golf SportWagen, even though some of these things have continued after the warranty ran out and haven't been denied assistance from the service department from VW America, Rafael Sandoval and the service department of Jim Ellis VW Kennesaw stepped up to the plate for me and talk to the appropriate people to let them know that I have had trouble with this car for a long time and that they need to overlook the fact that the warranty has run out and look at the history of this individual vehicle. As a result of that I was able to get further repair done on my vehicle. Again I would like to mention the fact that I did not even by my car from Jim Ellis VW and they still have looked out for me to make sure did I get taken care of and the people sitting in the Ivory Towers in the suits in the ties don't take advantage of the customers. A very respectable business that I would recommend to anyone. More
by DSW.OLDFOLDERS
Employees Worked With
February 22, 2019
It was fantastic I got great service and Steve Garvey was a pleasure to work with They were able to get my car in to do the repair in a good time frame I got great service and Steve Garvey was a pleasure to work with They were able to get my car in to do the repair in a good time frame More
by DMPRUNNER
Employees Worked With
Stephen Garvey
February 21, 2019
In and Out Quickly Getting your vehicle services with Jim Ellis Volkswagen Kennesaw is a snap. You can set your appointment up online. They intake your car in only a few Getting your vehicle services with Jim Ellis Volkswagen Kennesaw is a snap. You can set your appointment up online. They intake your car in only a few minutes and promptly let you know when it is done. I highly recommend having your Volkswagen serviced here if it is in your neighborhood. More
by gentleman-jason
Employees Worked With
Arianna Durham
February 21, 2019
Leased vehicle service At times I am with Jim Eli’s with last at least 4 or 5 cars plus my other household member for several as well. Seemed to be each time we got car we At times I am with Jim Eli’s with last at least 4 or 5 cars plus my other household member for several as well. Seemed to be each time we got car we got less for our money. I lead car and when I purchase service agreement Inassumed it is cover to when I need service in basic like 10k 20 k and 30k . I was just informed that my service agreement doesn’t cover balance and rotation on tires ? I always had that or if I didn’t I don’t remember but that sound like a basic of service to me . Anyhow I had to pay $60 for balance and rotation on leads / brand new car . After a day I got a card in a mail with complimentary tire rotation.i called to regular refund for my $60 but was informed that card is worthless si ce I would still need balance and to pay for . So who does this ? Marketing ? Why bother to send a card if u know that tire rotation in most cars over 10k would require balance ,(z Just thought u would like to know how I feel kid. Deceived with all this gimmicks on service and your complimentary services add ins . More
by aidaa09
Employees Worked With
DeMarkus Tate
