Jim Ellis Volkswagen of Kennesaw - Service Center

Outstanding The willingness to solve amecanical problem was important to me. My Passat is Diesel an it had injectors problems which required the assistance of The willingness to solve amecanical problem was important to me. My Passat is Diesel an it had injectors problems which required the assistance of another specialist to make the final determination More

Oil change and recall fixes I received notice that my vehicle had two separate recall situations. I was in a bind as I was only in town for 4 days and needed my vehicle. One rec I received notice that my vehicle had two separate recall situations. I was in a bind as I was only in town for 4 days and needed my vehicle. One recall was for the air bags which was a bit frightening. Customer service was outstanding....they fit me in and fixed everything. Rafael and Arianna could not have been kinder. They offered me a ride home and even had my car washed! More

Great visit Fast and affordable. Arianna is always a pleasure to deal with. Always understanding and excellent at explaining what my car needs. Will always deal w Fast and affordable. Arianna is always a pleasure to deal with. Always understanding and excellent at explaining what my car needs. Will always deal with Arianna. More

Speed of Service Scheduling an appointment was convenient to my schedule. The Service team even had my car ready ahead of the anticipated pickup time (and they gave t Scheduling an appointment was convenient to my schedule. The Service team even had my car ready ahead of the anticipated pickup time (and they gave the car a thorough wash!). More

THE BEST Towed my car in because the key would not turn. The service crew was very responsive and kept me updated all along the process. My car was ready soone Towed my car in because the key would not turn. The service crew was very responsive and kept me updated all along the process. My car was ready sooner than first thought and it was washed when I picked it up. LOVE JIM ELLIS!! More

Exceptional Arianna in service dept. and James the mechanic had gone above and beyond. Using their listening skills and paying attention to details, actually brou Arianna in service dept. and James the mechanic had gone above and beyond. Using their listening skills and paying attention to details, actually brought me to uncontrollable tears in the end. I had just paid cash for my car 2 weeks prior, only to find out that the Carfax report and mechanic review were far from accurate. The car lot wouldn't take the car back. Even after offering to use the GM's personal mechanic near the lot. Arianna and James set out to make everything right. This was my first newer car with only 37K miles. So, I purchased the Extended Warranty through my bank. I knew if I needed any work done, I wanted it to be serviced by the dealer. And, I am so glad I did.!! Thank you for an exceptional experience 👍 More

Great place to get your VW Serviced Always an easy service department to work with. Good staff, comfortable sitting area, and clean dealership. Took less time than expected and they alwa Always an easy service department to work with. Good staff, comfortable sitting area, and clean dealership. Took less time than expected and they always keep me up to speed on what is going on. More

Excellent and very fast service. Thank you all. They rec'd my Passat as soon as I arrived and immediately began the service. I would definitely recommend Jim Ellis VW for all of your VW needs. They rec'd my Passat as soon as I arrived and immediately began the service. I would definitely recommend Jim Ellis VW for all of your VW needs. More

Kept with it and finally figured it out! The check engine light was continually come on. After several returns to the service department they figured out the issue was with a missing cam brid The check engine light was continually come on. After several returns to the service department they figured out the issue was with a missing cam bridge screen which was causing a misfire and rough idle on cylinder #4. Unfortunately, not all the work I asked to have done on the car was completed at pickup. The hood strut and cabin air filter were not replaced as directed. They can wait until the next service or oil change. See ya next time! More