Jim Ellis Volkswagen of Kennesaw - Service Center

service review this service took a little longer than past service, but i also had a recall done, the delay put me in the 5 pm traffic, it was bad. this service took a little longer than past service, but i also had a recall done, the delay put me in the 5 pm traffic, it was bad. More

Recall service I came in for a recall on my airbags with a previous appointment. People were ready when I got there and called me as promised to let me know the job I came in for a recall on my airbags with a previous appointment. People were ready when I got there and called me as promised to let me know the job was done. No surprises and everybody I encountered acted in a professional, courteous way. More

More than I expected! The best experience since I started driving in 40 years!!! Clean, friendly, fast and even washed the car! I would recommend JEVK to everyone I know. The best experience since I started driving in 40 years!!! Clean, friendly, fast and even washed the car! I would recommend JEVK to everyone I know. More

Great service, friendly folks, quick turnaround I had a great experience at Jim Ellis getting my daughter's Jetta repaired. The staff was very friendly and knowledgeable, diagnosed the issue quickl I had a great experience at Jim Ellis getting my daughter's Jetta repaired. The staff was very friendly and knowledgeable, diagnosed the issue quickly, and had me in and out within a couple of hours. More

Exceptional service! We were on a road trip heading home to Prince Edward Island, Canada when our check engine light came on. We pulled in to your dealership and received We were on a road trip heading home to Prince Edward Island, Canada when our check engine light came on. We pulled in to your dealership and received prompt attention from service advisor, Stephen Garvey. Despite the fact that he was very busy and obviously juggling many xxxxx, we were dealt with in a friendly, professional and efficient manner. Our problem was dealt with and after a complimentary car wash we were on our way. Stephen is a class act! Thanks for your assistance. More

Air Bag Re-Call, 2019 The representative who met with me was friendly, professional and explained the process/time frame.He texted me as soon as the job was completed. I wa The representative who met with me was friendly, professional and explained the process/time frame.He texted me as soon as the job was completed. I was in for service on Friday, 3/22/19.Sorry, I forget his name. Also, when I called for the re-call appointment it was expedited quickly and confirmation sent to my email immediately. More

GREAT ! GREAT SERVICE ! Keep up the great work .....( Got me in and out) I went to grab a bite to eat and as soon as i sat down i got a call that my car was GREAT SERVICE ! Keep up the great work .....( Got me in and out) I went to grab a bite to eat and as soon as i sat down i got a call that my car was ready ... More

Excellant Great Service from Steve Garvey...he went above and beyond to make our visit a good one...will always ask for him when we go back. Great Service from Steve Garvey...he went above and beyond to make our visit a good one...will always ask for him when we go back. More

Car wash, multi-point inspection & tire rotation Service was great! I just wish the car wash included a better job on the tires and rims - rims still looked dirty and tires had no shine. I know it’s Service was great! I just wish the car wash included a better job on the tires and rims - rims still looked dirty and tires had no shine. I know it’s complimentary, but should be worth the wait. More

Who is Jim Ellis VW to me? The 2015 CC I bought 2 years ago is my first VW product. The appointment and subsequent paperwork was fraught with errors. It was, frankly, the wors The 2015 CC I bought 2 years ago is my first VW product. The appointment and subsequent paperwork was fraught with errors. It was, frankly, the worst automobile transaction that I have experienced in my 70+ years. The good news is that VW national and Jim Ellis in particular, worked together and responded and replaced a defective part (for the 2nd time) and re-wrote the contract correctly, I appreciate the follow-up and customer contact provided by Jim Ellis VW and by DeMarkus Tate in particular. I met DeMarkus by randomly approaching his desk for service. In the ensuing 2 years, he has always responded promptly. He listens, explains the work to be done, and follows up where necessary. Jim Ellis VW is DeMarkus Tate to me. He is the reason I still have that VW CC and continue with Jim Ellis VW. DeMarkus is to be respected and appreciated. More