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Jim Ellis Volkswagen of Kennesaw - Service Center
Kennesaw, GA
481 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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481 Reviews of Jim Ellis Volkswagen of Kennesaw - Service Center
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April 26, 2019
Always excellent service from Rafael and team I’ve had nothing but great experiences from the folks at Jim Ellis Volkswagen. I highly recommend their service department advisors and the mechanics I’ve had nothing but great experiences from the folks at Jim Ellis Volkswagen. I highly recommend their service department advisors and the mechanics behind the scenes. These guys and gals are great. More
by CGALLAGHER1
Verified Customer
April 25, 2019
As always the service department stepped up and took care of my needs with zero fuss and true professionalism. My visit was unscheduled but handled immediately the service department stepped up and took care of my needs with zero fuss and true professionalism. My visit was unscheduled but handled immediately, Thank you Ms. Maria More
by AMMARSHALL30
Employees Worked With
Maria Maldonado
April 25, 2019
Steve Rock!! From the word hello Steve made my daughter and I feel welcome. He set the right expectation on the front in as far as time and he was spot on to the m From the word hello Steve made my daughter and I feel welcome. He set the right expectation on the front in as far as time and he was spot on to the min pretty much. He made a dreadful visit to the shop for service and enjoyable one. More
by CROCKETT.AUTUMN
Employees Worked With
Stephen Garvey
April 18, 2019
Grear Service Scheduling the appointment was easy. The people were great. Got me in and out and all my questions. I will be back next time I need service. Scheduling the appointment was easy. The people were great. Got me in and out and all my questions. I will be back next time I need service. More
by BDP177
Employees Worked With
Arianna Durham, Stephen Garvey
April 17, 2019
1 year service Just as I was completing a year of ownership with my 2012 Jetta Sportwaen TDI (a CPO). I noticed the transmission had a somewhat small leak. I took t Just as I was completing a year of ownership with my 2012 Jetta Sportwaen TDI (a CPO). I noticed the transmission had a somewhat small leak. I took the car in for its one year service and noted the transmission was leaking. The service team (Rafael) notified me what the trouble was, how much it would cost (unfortunately the transmission oil filter housing wasn't covered under the CPO) and when it would be ready. Arianna presented the car to me the next day, as promised, and at my request didn't have the car washed, because I keep the car very clean and always hand wash it myself. Still loving the car. No leak now. More
by Don Raper
April 17, 2019
Great service for a new customer I was pleased with the service and support of the team at Jim Ellis Volkswagen Kennesaw. They turned my vehicle around in record time. Thanks! I was pleased with the service and support of the team at Jim Ellis Volkswagen Kennesaw. They turned my vehicle around in record time. Thanks! More
by gwelkner
Employees Worked With
Alex Tsankov, Arianna Durham
April 15, 2019
20,000 Miles Service The service department provided excellent customer service on this visit. Also, on previous visits they have provided excellent customer service as we The service department provided excellent customer service on this visit. Also, on previous visits they have provided excellent customer service as well. I highly recommend Jim Ellis VW Kennesaw More
by GTI Driver
Employees Worked With
Arianna Durham
April 15, 2019
Great, as usual In and out on the timeframe they promised. Made the appointment on line, simple and easy to do so. DeMarkus is a pleasure to work with. In and out on the timeframe they promised. Made the appointment on line, simple and easy to do so. DeMarkus is a pleasure to work with. More
by AZCAT225
Employees Worked With
DeMarkus Tate
April 15, 2019
Great service and they go the extra mile to make sure your needs are met. They are the best VW service in this area by far. and they go the extra mile to make sure your needs are met. They are the best VW service in this area by far. More
by Smarterthomas
April 13, 2019
Rough idle The service department was thorough and diligent. Although they couldn't solve the issue, they gave me troubleshooting strategies and are always avai The service department was thorough and diligent. Although they couldn't solve the issue, they gave me troubleshooting strategies and are always available for correspondence. They provided me with a car to use while mine was being worked on. More
by el716
Employees Worked With
