Jim Ellis Volkswagen of Kennesaw - Service Center

Fantastic service! Jim Ellis VW of Kennesaw has one of the best service departments anywhere. It is the only place I take my car. When paying for a service at Jim Ellis, Jim Ellis VW of Kennesaw has one of the best service departments anywhere. It is the only place I take my car. When paying for a service at Jim Ellis, you know that you are getting quality, and they often have wonderful long term warranties on their service. The staff is honest, friendly, and knowledgable, and the amenities are fantastic (including loaner cars, a great lounge, and free snacks). More

Sorely disappointed The two service representatives with whom I met are surely kind and reasonable persons away from work. In their role at the dealership, however, they The two service representatives with whom I met are surely kind and reasonable persons away from work. In their role at the dealership, however, they seemed hamstrung by their need to represent policies that came across as ill-informed, incompetent and non-communicative. I had used a non-dealership business to install a trailer hitch, and was seeking help in activating the electrical power through the OEM power line trailer hitch harness that came with the used 2012 Tiguan I purchased a couple of years ago from Jim Ellis VW of Kennesaw. The service representatives were unwilling to speak with the shop that had installed the trailer hitch, to help ascertain what the specific issue may have been. I was told by one of the Jim Ellis representatives, "You are in peril because you used an off brand trailer hitch...now our service manager tells us it will take 5 hours at $139 per hour to trouble shoot the problem the off-brand shop has caused, messing up the wiring." I returned to the shop that installed the hitch, and they rewired what they had done into the taillight system, regrettably bypassing the Tiguan factory installed OEM wiring harness, apparently due to the service representatives' (and service manager's) unwillingness to assist me with activating the OEM harness system within the used car I purchased from you. When I returned to the "off-brand shop" I was told, "Gee, we are asked by Jim Ellis to do their hitch installs all the time." Out of curiosity, I called another VW dealership and was quoted a price for purchasing, installing and wiring the Tiguan, for $1200. The final cost through the "off-brand shop" for purchasing, installing and wiring their Curt hitch and wiring system, was $340. I think the "off-brand shop" did a responsible, professional job. I came away sorely disappointed in the Jim Ellis service shop. More

Good first time experience Maria was very helpful! The overall process wasn’t that bad and after a car inspection they provided some good recommendations for next time. Will be Maria was very helpful! The overall process wasn’t that bad and after a car inspection they provided some good recommendations for next time. Will be back to get more work done here. More

Exceptional Service Everyone was attentive and helpful going the extra mile to help me. They offered me rides and thoroughly explained all needed service issues. Maria Everyone was attentive and helpful going the extra mile to help me. They offered me rides and thoroughly explained all needed service issues. Maria researched my warranty status to determine if the work was covered. More

exchange of seals for my convertible the roof of my convertible leaked and it wasn't possible to do it any longer without the exchange of the seals of the roof. vw-dealership was so help the roof of my convertible leaked and it wasn't possible to do it any longer without the exchange of the seals of the roof. vw-dealership was so helpful with that and offered to pick my car off at my company parking spot and returned it afterwards. More

Oil Change Maria was very helpful and had great customer service. She was knowledgeable and quick to answer questions that I had. I would recommend Maria to all. Maria was very helpful and had great customer service. She was knowledgeable and quick to answer questions that I had. I would recommend Maria to all. More

I love being a part of the Jim Ellis family I purchased Miss Daisy here and have brought her back for all services. I love the service crew. Every one that I have dealt with has been amazing. I purchased Miss Daisy here and have brought her back for all services. I love the service crew. Every one that I have dealt with has been amazing. Thanks for always being there! More

To future services This dealership was much better than the last dealership, I went to. This location will be my new place of service. It was also nice seeing a familiar This dealership was much better than the last dealership, I went to. This location will be my new place of service. It was also nice seeing a familiar face. More

Excellant service. Service was for oil change/tire rotation. Estimate was 1 hr./20min. due to 2 cars ahead of me. I did not schedule an appointment this service. I aske Service was for oil change/tire rotation. Estimate was 1 hr./20min. due to 2 cars ahead of me. I did not schedule an appointment this service. I asked for a ride to local shopping which was provided by Michael. Car was ready in the prescribed time. Car was washed and ready. Michael was very courteous and picked me up shortly after I called. Great service. More

Excellence and beyond This is one wonderful dealership and service center! Took my vehicle in, gave me a loaner and fixed my problem quickly. They are really the best! This is one wonderful dealership and service center! Took my vehicle in, gave me a loaner and fixed my problem quickly. They are really the best! More